Network Service Delivery Manager and LAN

Hyderabad - India

Monthly Salary: Not Disclosed

Posted on: 9 days ago

Vacancies: 1 Vacancy

Job Summary

REQUIREMENT TEMPLATE Network Service Delivery Manager and LAN 8 to 14 years
No. of positions	2
Account Name	LOr al
Service Line	CIS
Must have skills - 2 skills which are non-negotiable	Strong knowledge of LAN WAN Wireless and Network Security (Cisco Fortinet). Expert in network tools. Familiarity with service delivery tools (ticketing SLA reporting). Excellent communication and stakeholder management. Proven leadership in managing teams and escalations. Strong interpersonal and stakeholder management skills. Analytical thinking and problem solving mindset. Ability to work in a high pressure environment with 24x7 operations. Strong documentation and presentation skills. Process driven approach with attention to compliance and governance. Certification ITIL v4 Foundation Cisco Certified Network Associate (CCNA) Good to have
Desirable skills - 1 skill which is nice to have
Infosys role	Consultant
Desired experience range	8 to 14 years
Location(s) where this position can work out of	Hyderabad STP
Does this position require working from client office all or some days in the week If yes pls provide details	Yes client office near to Hyd STP
Is remote working allowed	No
Any additional things to be checked
Responsibilities and JD in brief along with additional criteria to be considered (if any): Manage end to end network infrastructure service delivery ensuring alignment with SLAs KPIs and overall performance metrics. Oversee daily operations across LAN WAN Wi Fi and perimeter security while acting as the primary escalation point for timely issue resolution. Lead incident change and problem management processes in accordance with ITIL v4 standards ensuring operational stability and compliance. Leverage network tools for real time monitoring alerting and root cause analysis to support proactive issue detection and resolution. Collaborate with cross functional teams on issue resolution upgrades and automation initiatives while driving continuous service improvements. Maintain clear communication with clients and stakeholders provide guidance to support teams and ensure all documentation (SOPs diagrams reports) is up to date.

REQUIREMENT TEMPLATE Network Service Delivery Manager and LAN 8 to 14 years No. of positions 2 Account Name LOr al Service Line CIS Must have skills - 2 skills which are non-negotiable Strong knowledge ...

REQUIREMENT TEMPLATE Network Service Delivery Manager and LAN 8 to 14 years
No. of positions	2
Account Name	LOr al
Service Line	CIS
Must have skills - 2 skills which are non-negotiable	Strong knowledge of LAN WAN Wireless and Network Security (Cisco Fortinet). Expert in network tools. Familiarity with service delivery tools (ticketing SLA reporting). Excellent communication and stakeholder management. Proven leadership in managing teams and escalations. Strong interpersonal and stakeholder management skills. Analytical thinking and problem solving mindset. Ability to work in a high pressure environment with 24x7 operations. Strong documentation and presentation skills. Process driven approach with attention to compliance and governance. Certification ITIL v4 Foundation Cisco Certified Network Associate (CCNA) Good to have
Desirable skills - 1 skill which is nice to have
Infosys role	Consultant
Desired experience range	8 to 14 years
Location(s) where this position can work out of	Hyderabad STP
Does this position require working from client office all or some days in the week If yes pls provide details	Yes client office near to Hyd STP
Is remote working allowed	No
Any additional things to be checked
Responsibilities and JD in brief along with additional criteria to be considered (if any): Manage end to end network infrastructure service delivery ensuring alignment with SLAs KPIs and overall performance metrics. Oversee daily operations across LAN WAN Wi Fi and perimeter security while acting as the primary escalation point for timely issue resolution. Lead incident change and problem management processes in accordance with ITIL v4 standards ensuring operational stability and compliance. Leverage network tools for real time monitoring alerting and root cause analysis to support proactive issue detection and resolution. Collaborate with cross functional teams on issue resolution upgrades and automation initiatives while driving continuous service improvements. Maintain clear communication with clients and stakeholders provide guidance to support teams and ensure all documentation (SOPs diagrams reports) is up to date.