Senior Consultant IT Learning Operations

To support our extraordinary teams who build great products and contribute to our growth were looking to add a Senior Consultant - IT Learning Operations located in Chennai location.

This Learning Operations & Training Coordination will play a dual role in instructional design execution and end to end training operations while acting as a generalist IT operations support partner to IT leadership. This role requires close collaboration with IT management stakeholders and learning teams to support eLearning development training delivery reporting and operational governance.

The role demands a hands on professional with strong organizational skills business acumen and proficiency in Microsoft Office tools capable of supporting IT leadership across operational reporting and coordination activities.

Reports to the Manager and the role involves

What a typical day looks like:

Instructional Design & eLearning Delivery

• Support the design development and maintenance of eLearning modules (webbased videobased and blended learning formats).

• Coordinate with Subject Matter Experts (SMEs) to gather inputs validate content and ensure alignment with IT and business requirements.

• Review instructional content for quality consistency and adherence to learning standards.

• Support the creation of storyboards learning assets job aids and reference materials.

Training Coordination & Learning Operations

• Plan schedule and coordinate IT training programs including instructorled sessions virtual trainings and selfpaced learning.

• Manage training calendars participant communications attendance tracking and completion reporting.

• Coordinate with vendors trainers and internal teams to ensure smooth execution of training initiatives.

• Maintain accurate training records dashboards and compliance documentation.

IT Operations & Management Support (Generalist Role)

• Act as a generalist across IT operations supporting leadership with coordination reporting and operational activities.

• Prepare management presentations reports dashboards and trackers for leadership reviews and governance forums.

• Support IT leadership with data analysis followups action tracking and crossteam coordination.

• Assist in process documentation SOP creation and operational improvements across IT functions.

Stakeholder & Leadership Engagement

• Work closely with IT management teams to understand priorities and provide operational support.

• Serve as a point of contact for learningrelated and operational queries.

• Support alignment across global and regional IT stakeholders as required.

The experience were looking to add to our team:

• Bachelors degree or masters degree in related fields

Experience

• 10 - 15 years of overall experience with handson exposure to:

  • Instructional Design / eLearning development

  • Training coordination and learning operations

  • IT operations or IT program support

• Prior experience working closely with management teams is essential.

Technical & Functional Skills

• Strong working knowledge of Instructional Design principles and learning delivery models.

• Proficiency in Microsoft Office tools (Excel PowerPoint Word Outlook) advanced usage expected.

• Experience in preparing executiveready decks trackers and operational reports.

• Familiarity with LMS platforms and learning tools is an advantage.

Soft Skills

• Strong communication and stakeholder management skills.

• High attention to detail with the ability to manage multiple priorities.

• Proactive organized and comfortable operating in a fastpaced IT environment.

• Ability to work independently while collaborating across teams.

Preferred Qualifications

• Exposure to IT environments digital transformation programs or enterprise learning initiatives.

• Experience supporting global or regional IT teams.

• Certification or formal training in Instructional Design or Learning & Development is a plus.

Here are a few examples of what you will get for the great work you provide:

• Health Insurance

• PTO

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