Client Servicing Officer IWPB, GIFT City

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Within International Wealth and Premier Banking (IWPB) we serve 41 million customers globally including 6.7 million who are international from retail customers to ultra-high net worth individuals and their families. We help our customers to take care of their day-to-day finances and to manage protect and grow their wealth. Our international network and breadth of expertise enable us to deliver on HSBCs purpose of opening
up a world of opportunities by providing our customers with borderless banking and world-class wealth management through best-in-class mobile-first capabilities and exceptional people. Our key areas of operations include Retail Banking and Wealth Management Asset Management Private Banking and Insurance.

Job Title: Client Servicing Officer IWPB GIFT City

Location: GIFT City Gandhinagar

Role purpose

• Support clients at GIFT City by delivering timely accurate and high-quality servicing across transactions and account maintenance. The role focuses on managing increasing service volumes while ensuring excellent client experience strong controls and regulatory compliance within the IFSC ecosystem.

Key responsibilities

• Act as the primary servicing point of contact for IWPB clients at GIFT City ensuring responsive and professional client engagement.
• Manage end-to-end processing and coordination for client requests including:
• Remittances (inward/outward) payment instructions and related follow-ups
• Fixed deposit (FD) booking renewals closures and rate/tenor confirmations
• Account servicing requests (KYC updates mandate changes documentation statements service queries)
• Liaise with internal stakeholders (Operations Relationship Managers Branch/Service teams) to resolve requests within agreed TATs.
• Maintain accurate records trackers TAT and client outcomes; highlight bottlenecks and propose process improvements.
• Support client onboarding and post-onboarding servicing readiness (documentation checks process guidance client education on channels/forms).
• Handle escalations professionally ensuring root-cause analysis and closure with clear client communication.

Experience and qualifications

• 37 years experience in client servicing/operations within Wealth Retail Banking Private Banking or similar.
• Experience in handling remittances and deposit servicing is essential; exposure to IFSC/GIFT City operations is a strong advantage.
• Graduate degree required; relevant banking/finance certifications are a plus.

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Issued by The Hongkong and Shanghai Banking Corporation Limited India