Client Support Specialist

Black Box

Job Location:

Chennai - India

Monthly Salary: Not Disclosed

Posted on: Yesterday

Vacancies: 1 Vacancy

Job Summary

Description

Experience :

Minimum5yearsexperienceoutofwhichminimum2yearsasL2 in ITAM operations and tool administration with

Indepthunderstandingofhardwareandsoftwarelifecycle management
Strongexposuretocompliancetrackingandvendoraudits
ExperienceinmanagingandconfiguringITAMtoolsintegration with UCMDB
Abilitytotrackandreportsoftwarelicensecompliance contracts and warranties
FamilaritywithautodiscoveryandintegrationwithAD NMSetc
Basicscripting/queryingskillsforreportingandautomation

Responsibilities :

Configure and administer ITSM tools and maintain asset database integrity
Overseeassetonboardingtrackingandretirementprocesses
Reconcilephysicalvsrecordedassetinventory
Designandimplementassetworkflowsandapprovalmechanisms
PreparedashboardsperformanceandSLAreports
Provideusersupporttrainingandknowledgemaintenance
Coordinate with OEMs or higher-tier support for complex issues
Undertake maintenance activities as per banks requirement
Review device health status
Review alarms/events
Provide compliance and audit reports to stakeholders

Required Experience:

DescriptionExperience :Minimum5yearsexperienceoutofwhichminimum2yearsasL2 in ITAM operations and tool administration withIndepthunderstandingofhardwareandsoftwarelifecycle managementStrongexposuretocompliancetrackingandvendorauditsExperienceinmanagingandconfiguringITAMtoolsintegration with UCMDBAbil...

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About Company

Black Box

Black Box® is a trusted IT solutions provider delivering cutting-edge technology products and world-class consulting services to businesses across the globe.

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