Assoc Manager IT Operations(Coupa Platform Support Administration)

Coupa Platform Support Manager Administration Integration & Operations Support

Overview

We are seeking an experienced Coupa Platform Manager to lead the administration integration and operational support of Coupa across a global enterprise. This role is critical to managing over $1B USD in annual spend and invoicing volume supporting global procurement and finance operations and ensuring seamless real-time integrations with our enterprise ecosystem.

This leader will own Coupa platform strategy production support integration and continuous improvement while managing a team and collaborating closely with Finance Procurement IT and external partners.

Key Responsibilities

Coupa Platform Leadership & Governance

• Own the overall administration configuration and health of the Coupa platform (Procure-to-Pay Invoicing Supplier Management and related modules).
• Define and enforce Coupa governance standards best practices and operating procedures across global regions.
• Lead platform roadmap planning upgrades feature adoption and optimization initiatives.
• Act as the primary escalation point for complex Coupa-related issues and strategic decisions.

Integration Architecture & Real-Time Processing

• Lead design and support of real-time and near-real-time integrations between Coupa and enterprise systems using APIs Kafka GCP and middleware platforms.
• Oversee integrations with Oracle Fusion Financials (GL AP suppliers chart of accounts invoices and payments).
• Ensure data accuracy performance resiliency and monitoring across all Coupa integrations.
• Partner with enterprise architecture and security teams to ensure compliance scalability and reliability.

Operations & Service Management

• Manage day-to-day Coupa operational support using ServiceNow including ticket intake prioritization SLAs root cause analysis and resolution.
• Establish and maintain production support processes runbooks monitoring alerting and incident response.
• Drive continuous improvement to reduce incidents improve automation and enhance end-user experience.
• Ensure platform availability performance and disaster recovery readiness.

Financial & Spend Management Enablement

• Support high-volume global procurement invoicing and spend management operations exceeding $1B annually.
• Partner with Procurement Finance and AP teams to translate business requirements into scalable Coupa solutions.
• Ensure compliance with financial controls audit requirements and data governance standards.

Leadership & Collaboration

• Lead mentor and develop a team of Coupa administrators analysts and support resources.
• Coordinate with internal teams (Finance Procurement IT Security) and external vendors or system integrators.
• Communicate effectively with both technical and non-technical stakeholders including senior leadership.
• Lead design reviews operational reviews and platform health assessments.

Required Qualifications

• 8 years of experience supporting enterprise financial or procurement platforms with strong hands-on Coupa experience.
• Proven experience leading Coupa administration configuration integrations and production support in a global environment.
• Strong experience with API-based integrations and event-driven architectures (Kafka preferred).
• Solid understanding of Procure-to-Pay (P2P) and Invoice-to-Pay (I2P) processes.
• Experience supporting or integrating with Oracle Fusion Financial applications.
• Hands-on experience managing support operations via ServiceNow.
• Strong leadership communication and stakeholder management skills.

Preferred Qualifications

• Experience supporting Coupa at scale (large transaction volumes multi-region deployments).
• Prior experience in manufacturing consumer products or global supply chain environments.
• Familiarity with middleware platforms and integration monitoring tools.
• Experience with audit SOX controls and financial compliance processes.
• Background in DevOps automation and operational excellence practices.

Remote Work :

No

Employment Type :

Full-time