Quality Senior Manager

At EY youll have the chance to build a career as unique as you are with the global scale support inclusive culture and technology to become the best version of you. And were counting on your unique voice and perspective to help EY become even better too. Join us and build an exceptional experience for yourself and a better working world for all.

Senior Manager Delivery Excellence (Consulting)

Position Summary

As a Senior Manager in the Delivery Excellence (DEX) function within EY GDS Business Consulting/ Risk Consulting you will support the implementation of quality and delivery governance across consulting engagements. You will work closely with delivery leaders to ensure engagements meet EYs standards for quality efficiency and client satisfaction. This role focuses on developing and driving consistent delivery practices supporting delivery reviews and contributing to continuous improvement initiatives.

Key Responsibilities

• Responsible for driving exceptional service delivery and strategic initiatives in partnership with functional leadership.
• Oversee delivery performance and governance ensuring alignment with the service lines delivery framework.
• Develop delivery excellence frameworks that include key milestones resource allocation and performance metrics.
• Assist in conducting delivery reviews across engagements and support mitigation planning.
• Promote standardized delivery methodologies and support scalability of service delivery models.
• Identify improvement opportunities and contribute to refining delivery processes.
• Liaise with regional consulting leaders and support escalation management.
• Mentor junior team members and foster a culture of quality and continuous improvement.

Qualifications & Experience

• Bachelors or Masters degree in Information Systems Engineering or related field.
• 15 years of experience in professional services delivery or consulting.
• Exposure to delivery governance client engagement and risk management.
• Hands on experience to MS Excels (formula VBA charts) Power BI (Data visualization) MS-Power point MS Visio
• Familiarity with CMMI ISO and other quality frameworks.

EY Building a better working world

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