ServiceNow Workflow Developer

Develop enhance and support ServiceNow workflows and automations that integrate systems including Workday One Identity Entra CMDB and asset management. This role designs and implementsagentic/AI-enabled workflowsin ServiceNow to automate triage fulfillment and user support experiences while maintaining control auditability and security. This is achieved by building reliable secure and auditable workflows using Flow Designer/IntegrationHub and scripted components where required.

• Collaborate with stakeholders to gather requirements and translate them into technical solutions
• Design and build ServiceNow workflows using Flow Designer (and legacy Workflow Editor where applicable)
• Utilize ServiceNows capabilities to automate and optimize business processes using agentic AI
• Build and maintain IntegrationHub components including custom actions subflows spokes (as required) connection & credential setups
• Develop integration-driven workflows to implement and maintain Service Catalog request workflows for access requests (REQ/RITM) approvals tasks and fulfillment status tracking
• Handle data mapping/transformations (e.g. Workday data ServiceNow user fields One Identity entitlements
• Create and maintain scripted logic as needed including business rules and scheduled jobs following secure SDLC best practices
• Coordinate deployments across environments and support release management processes
• Implement robust integration patterns including error handling retries idempotency correlation IDs and logging/audit trails
• Troubleshoot and resolve production issues (API errors auth failures data mismatches performance bottlenecks)
• Maintain code quality through version control (Git) and thorough documentation
• Security-first development mindset including ACLs roles and Credential Storage
• Produce and maintain documentation (integration specs data maps runbooks support procedures)

Technical Skills:

• Extensive ServiceNow development experience including Flow Designer JavaScript IntegrationHub platform architecture and REST/SOAP API integrations
• Experience developing agentic AI workflows
• Strong understanding of Web Services RESTful APIs and SOAP APIs
• Proficiency with Azure SQL and T-SQL (database design stored procedures user-defined functions integrated security)
• Experience with Visual Studio or similar development platform and Git version control
• Full SDLC experience (design implementation testing deployment documentation)
• Proficient with Postman for testing APIs
• Experience with CI/CD for deployment

Professional Skills:

• Strong analytical and problem-solving abilities
• Excellent written and verbal communication skills
• High attention to detail
• Quick learner with adaptability to new technologies
• Ability to work independently and collaboratively

Preferred Qualifications:

• ServiceNow certification CSA or CAD
• Experience with legal or HR systems and applications
• Front-end development skills (HTML5 JavaScript CSS)
• Familiarity with legal technology platforms (NetDocuments IntApp Time IntApp New Business Intake SharePoint)
• Experience developing workflow automation solutions on platform besides ServiceNow

Education & Experience:

• Bachelors degree in Computer Science Information Technology or related field
• Minimum 2 years of professional software development experience