Federal Reserve Financial Services Lead System Operations Specialist (3rd Shift)

Company

This is a 3rd Shift role

Monday-Friday 12:00am - 8:30am OR Sunday - Thursday 12:00am - 8:30am

Locations: ATL MINN or NY

Ensures the 24x7 operation and administration of distributed payments systems supporting the high-value high-availability Fedwire businesses. Ensures Wholesale Services and Account Balance Services applications are available according to their business requirements while providing premium customer service to the Federal Reserve System districts and other application users. Coaches and reviews the work of others. Addresses more complex problems and manages projects.

• Responsible for the large-scale clearinghouse/transaction processing activities for the Fed ACH and Check business lines.

• Provides real-time support for Check/ACH processing.

• Performs application health/monitoring for core processing platforms and satellite/subsystems.

• Supports operations/production issues and incident management.

• Responds to issues or problems that arise in day-to-day operations and serves as first line of escalation

• Directs and coordinates daily workflow customer requests and team responses to operational incidents and service disruptions in a leadership role.

• Oversees team functions and provides appropriate escalation and communication to Management.

• Documents production issues and resolutions for future reference.

• Conducts analyses to understand operational customer volume etc. trends/patterns to assist with process improvements and solutions.

• Performs operational statistical analysis and estimates future payment volume.

• Participates/Supports business testing defect management and other activities to launch core processing platforms and/or satellite/subsystems enhancements or new product/services.

• Participates in and supports management of Payment Processings role in the testing installation implementation and configuration of code releases products interim fixes busines resumption testing and other production initiatives.

• Assists with the creation and development of business requirements

• Holds scaled decision rights to perform key tasks.

• May perform ancillary tasks to support other business operations depending on shift.

• For example: customer call center support (2nd/3rd Shifts) preliminary accounting/settlement (3rd Shift)

• Provides leadership work direction and support to less experienced staff.

• Exemplifies exceptional customer service and team-oriented behaviors. By example and action assists the team to achieve the same. Takes personal responsibility to maintain and advance personal knowledge of various systems business needs and to expand on leadership and management skills. Serves as role model and advisor to other team members. Has a clear understanding of the need to elevate other staff members knowledge and takes action to see it is achieved.

• Develops and revises procedures defines processes and provides training for users.

• Provides instrumental guidance and training for teammates. Directs group efforts ad-hoc analysis issue escalation and other problem solving. May directly lead or otherwise influence small to large sized teams in assigned initiatives.

• Provides project updates/general communications to all levels of staff management and senior management.

• Represents operational teams during project meetings

• Communicates with outside vendor personnel

• Coordinates efforts with outside team leadership

• Serves as project manager for process improvement efforts

• Generally functions independently with minimal direct supervision and able to manage responsibility with flexibility and focus.

• Understands the demands of leading managing and supporting an operation and possess the required knowledge skills and temperament to switch from a task to an operational demand or issue which requires immediate attention and then resume work on the original task. A self-starter with the discipline to achieve deliverables adapt priorities and manage the rapidly changes demand of the operation and or project assignments.

Education: Bachelors Degree or 4 years equivalent experience preferred

Experience: Eight or more years of relevant experience preferred

This role is hybrid and will have days that are required to be on-site.

Our total rewards program offers benefits that are the best fit for you at every stage of your career:

• Comprehensive healthcare options (Medical Dental and Vision)

• 401K match and a fully funded pension plan

• Paid vacation and holidays flexible work environment

• Generously subsidized public transportation

• Education Assistance Program

• Professional development programs training and conferences

• And more

This is not necessarily an exhaustive list of all responsibilities duties performance standards or requirements efforts skills or working conditions associated with the job. While this is intended to be an accurate reflection of the current job management reserves the right to revise the job or to require that other or different tasks be performed when circumstances change (e.g. emergencies rush jobs change in workload or technological developments).

The Federal Reserve Bank of Atlanta is an equal opportunity employer.

Full Time / Part Time

Regular / Temporary

Job Exempt (Yes / No)

Job Category

Work Shift

The Federal Reserve Banks are committed to equal employment opportunity for employees and job applicants in compliance with applicable law and to an environment where employees are valued for their differences.

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