Relocation Manager
Share
Job Location:
Houston, MS - USA
Monthly Salary:
Not Disclosed
Posted on:
Yesterday
Vacancies:
1 Vacancy
Department:
Job Summary
The Role
As a Relocation Manager you will be responsible for managing the door-to-door shipping and relocation services for corporate assignees. The job role will require you to develop a relationship with K2 Corporate Mobilitys clients proactively managing their relocations in a fast-paced environment. You will act as a point of contact for both assignees and K2s clients.
Main duties and responsibilities
- Manage and be a point of contact (including but not limited to: video conference email text platforms) for assignees throughout their relocation process for corporate accounts across various services including:
- Household Goods Shipment
- Temporary Accommodation
- Destination Services
- Area Orientation
- Home Finding
- School Search
- Settling in Services
- Departures Services
- Tenancy Management
- Language and Culture Training
- Spousal Support
- Expense Management
- Any other services required by our clients
- Implement and adhere to our clearly defined processes to ensure consistency in services globally
- Manages and continually updates data as needed within Ascent throughout the process of services to ensure the most accurate information is available for reporting
- Research communicate and ensure that customs requirements and restrictions are adhered to for international relocations
- Coordinate and manage third party partners - reserve book and audit services provided by the partners
- Schedules invoice date(s) and approves charges for all services within Ascent
- Approves vendor invoices within Access Workspace Portal
- Approves and schedules invoice date(s) for additional charges within Ascent
- Proactively communicate via emails calls platforms etc and develop relationships with assignees colleagues vendors and clients
- Build an in-depth knowledge of assigned clients policies cultures and service requirements
- Prepare reports and worksheets for clients and colleagues
- Provides vacation coverage for colleagues
- Takes on additional clients as needed
- Attends team and client meetings as needed
- Continued education via Eloomi and refresher training
- Comply with information security regulations principles and obligations in line with ISO with emphasis on continued learning as technology changes. Maintain software and data encryption in line with compliance and relevant data protection laws globally ensure the safety integrity and accountability of all the data we handle
- All other duties as assigned
Qualifications and Skills
- Bachelors degree preferred or some schooling and equivalent experience would be advantageous
- Additional language skills would be advantageous
- Prior experience within the household goods or relocation management industry is preferred
- Excellent written and verbal communication skills
- Self-confident and motivated works on own initiative and as a part of the team
- Ability to display confidence and professionalism in client interactions including meetings and presentations when required
- Knowledgeable in Microsoft Office products
- Organizing and prioritizing daily/weekly tasks
- Attention to detail and accuracy
- Can do attitude and ability to learn quickly
- Building and developing working relationships with key partners and with K2 colleagues
- Ability to maintain confidentiality of company and client information
- Ability to resolve escalations yielding in high quality outcomes
- Excellent project management skills
- Demonstrate company acumen
- Ability to remain in a stationary position often sitting for prolonged periods
- Domestic and/or global travel when required
Required Experience:
Manager
