2048 Call Centre Support Agent
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Job Location:
Centurion - South Africa
Monthly Salary:
Not Disclosed
Posted on:
Yesterday
Vacancies:
1 Vacancy
Job Summary
We are hiring Call Centre Support Agents
This position is responsible for providing a telephonic support function to customers Fitment Centres and CTFM branches and for monitoring and fast-track recoveries for SVS-installed vehicles. To monitor and liaise with recoveries for SVS Customer vehicles and to provide a support function to all our customers Fitment Centres and CTFM Branches.
Main job functions:
- Monitoring and phoning of all customer high-risk alarms received.
- To work within any operating areas as determined by the management and needs of the business.
- Report all exceptions to specified customer contact and log on CRM.
- To monitor all vehicles on a regular basis and ensure that the stipulated monthly checks are completed.
- Monitor Secure exceptions as per Secure Monitoring Standard Operating Procedures.
- To report any exceptions as per the Departmental policies and procedures.
- Assist with all quick report requests.
- Ensure all equipment used during the course of daily duties is handled correctly and report any defects to the Supervisor.
- Download and forward reports as specified in specific Customer Standard Operating Procedures.
- Generate required reports to Management on a weekly and monthly basis.
- To complete all office administration efficiently.
- Register new vehicles on Secure Base.
- Recover possible hijacked/stolen/lost vehicles as indicated in Recovery Standard Operating Procedures and ensure that related administration is correctly completed and finalized.
- Ensure that the CRM Database is edited with the correct client details of existing clientele as well as new clients.
- Ensure that all relevant information and correspondence is filed in the individual client file.
- Edit updated fleet lists received from Bureau clients and update the mobile database on Ctrack Master base stations accordingly.
- To register new vehicles on the Hub and ensure new vehicles are properly routed to base stations.
Qualifications and experience:
- Call Centre Management - Diploma
- One to Two years of experience in customer service preferably in a call center or contact center environment.
- Proficiency in Microsoft Outlook Word and Excel.
- Fluent in two languages one of which must be English.
- Must be computer literate.
- Good knowledge of Reporting Bases.
- Good customer relationship management (CRM) systems knowledge and basic computer proficiency.
- Flexibility to work in shifts including weekends and holidays as per business requirements.
Skills required:
- Good written and verbal communication skills.
- Excellent problem-solving and analysis.
- Good decision-making.
- Exceptional customer service and interpersonal skills.
- Strong attention to detail and accuracy.
- Ability to handle difficult customer situations with empathy and professionalism.
- Ability to multitask prioritize and manage time effectively.
Closing Date: 09 April 2026 at 16:00
Required Experience:
Unclear Seniority
About Company
We are hiring a TechnicianThe main purpose of this position is to be to install, repair, and service Ctrack units and other company-approved products. Please do not apply if you are not living in the area Main Job Functions: Conducting all pre and post-inspections in line with depart ... View more
