Service Operation Business Manager
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Job Location:
Westerville, OH - USA
Monthly Salary:
Not Disclosed
Posted on:
Yesterday
Vacancies:
1 Vacancy
Job Summary
POSITION SUMMARY
The Service Operation Business Manager will oversee the execution and successful delivery of services by monitoring cross-functional processes to ensure accuracy and efficiency. This role involves coordinating efforts across various departments to enable seamless service operations and consistent performance. This role will be responsible for successful planning development and execution of complex and strategic process improvement programs within service includes improving processes tools training and governance for critical service this role you will drive operational strategy lead and mentor teams and champion initiatives that elevate customer satisfaction and strengthen longterm customer loyalty. This position requires providing focused direction and communication to align with the companys mission and vision.
RESPONSIBILITIES
- The right candidate will possess excellent leadership and facilitation capabilities customer centricity problem solving skills data analysis skills and experience in the implementation of change initiatives workflow simplification process improvement and project management.
- This individual will be responsible for the end to end ownership of the Service Request. This includes the creations of the SR (install base) scheduling & planning execution and closure.
- This position will lead projects aimed at optimizing service delivery enhancing operation efficiency and driving innovation across the service operation organization.
- This role involves close collaboration with other departments like field operations IT continuous improvement and other functional areas to ensure seamless integration and execution of improvement initiatives.
- Candidate must possess strong leadership skills including the ability to inspire and motivate teams drive change and foster a culture of continuous improvement.
- Plan facilitate and manage business process improvement.
- Identifies gaps in performance verses best practices and then works with all levels of the organization in establishing and executing a strategy for improvement.
- Assists with the assessment of the current state of the operations/department work and helps develops future state vision and drives and monitors the implementation plan.
- Facilitates the prioritization scope and planning of specific improvement projects coming voiced by the business.
QUALIFICATIONS
- BS or BA Degree
- Minimum Experience: 5-7 years experience ideally in Lean Six Sigma and Continuous Improvement projects
- Proficient in using word processing spreadsheet statistical analysis and presentation software
- Ability to interact with all levels within the organization
- Ability to work within a matrix management environment
- Work with minimal supervision
- Proven track record of operational execution
- Working knowledge and proven application of the principles and philosophies of Lean Six Sigma
- Ability to understand customer / client issues and creatively apply solutions to real-world issues
- Project Management Skills - Ability to organize and schedule people and tasks; Use goals to guide actions and create detailed action plans; manage multiple projects
- Ability to foster cross-team learning and team building skills
- Execution orientated with a strong sense of urgency around tangible results
- Able to demonstrate leadership without formal authority
- Strong written and oral communication / presentations skills
- Work well in a team environment with sound negotiation and issue resolution skills
- Ability to learn and apply new concepts
- Ability to stay objective and fair when dealing with sensitive situations; Find a win-win approach
- Strong customer focus - understand what drives customer satisfaction and prioritize customer needs
- Ability to assume a role of authority as necessary; advocate new ideas even when risk is involved; delegate responsibility and empower teams to make decisions; provide constructive feedback to others
- Ability to apply systems thinking to generate solutions; focus on process rather than isolated events; Use tools to define problems; Be systematic in identifying problem areas and opportunities
- Being open to change (positive or negative) in response to new information different or unexpected circumstances and/or to work in ambiguous situations.
- Accepting and adhering to high ethical moral and personal values in decisions communications actions and when dealing with others.
- Office work environment.
- Potential Travel to include international travel up to 10%
Required Experience:
Manager
Key Skills
About Company
Work Authorization No calls or agencies please. Vertiv will only employ those who are legally authorized to work in the United States. This is not a position for which sponsorship will be provided. Individuals with temporary visas such as E, F-1, H-1, H-2, L, B, J, or TN or who need s ... View more
