Help Desk LeadProject Manager
Share
Job Location:
El Paso, TX - USA
Monthly Salary:
Not Disclosed
Posted on:
11 hours ago
Vacancies:
1 Vacancy
Job Summary
Leading with our people Digital Consultants mission is to deliver the highest level of professional solutions while being a trusted partner and advisor to our customers. With a culture of practicality opportunity and creativity we remain dedicated to being honest trustworthy respectful and ethical in everything we do. We are a certified SBA 8(a) small disadvantaged business that supports multiple IT customers within the Federal civilian and private sectors. Digital Consultants also offers our employees growth opportunities competitive wages and a full benefits package. Our founding principles Fairness and Common Sense make working here more than a job; its the Digital family.
Digital Consultants seeks a Help Desk Lead / Project Manager to support Information Technology (IT) Help Desk Services for the Joint Modernization Command (JMC) at Fort Bliss Texas. This role serves as an on-site working lead responsible for both hands-on technical support and day-to-day management of help desk operations in accordance with Performance Work Statement (PWS) requirements. The selected candidate will lead service delivery actively troubleshoot and resolve issues across desktop systems network connectivity and user support and support both steady-state operations and Live Field Experiment events. Responsibilities also include personnel oversight maintaining compliance with required certifications and security requirements and ensuring reliable support of Windows-based environments and enterprise applications aligned with JMCs mission needs.
Duties to include:
- Provide Tier I/II IT Help Desk support for end users including troubleshooting hardware software and network issues via phone email remote access and in-person support.
- Install configure and maintain desktop computers laptops printers mobile devices and peripheral equipment.
- Support operating systems and applications including Windows 10/11 Microsoft Office Suite Microsoft Outlook and Adobe Acrobat.
- Diagnose and resolve issues related to network connectivity user accounts and system performance.
- Document incidents service requests and resolutions in the designated ticketing system in accordance with established procedures.
- Escalate unresolved or complex issues to appropriate higher-tier support personnel.
- Support system updates patches and software deployments.
- Provide on-site and remote support during exercises and Live Field Experiments including extended or non-standard hours as required.
- Maintain compliance with cybersecurity policies procedures and DoD security requirements.
- Assist with inventory management equipment tracking and lifecycle replacement activities.
- Clearance: Secret
- Certifications: CompTIA A; Security; appropriate Computing Environment Certification (WIN10) or current computing certificate as directed by DOD; Microsoft Certified Technology Specialist in Windows 10
- Education: Associates or bachelors degree in IT Computer Science or related field is preferred; however relevant technical experience is acceptable in lieu of formal education.
- Experience:
- Experience providing IT Help Desk/desktop support in a DoD or enterprise environment.
- Hands-on experience troubleshooting:
- Desktop/laptop systems peripherals and printers
- Network connectivity and telecommunications systems
- Microsoft Windows OS and Office suite
- Experience supporting users via phone email and in-person service requests
- Familiarity with ticketing systems and service desk operations
- Ability to support field/exercise environments and travel (CONUS/OCONUS)
- Experience working in secure environments (Secret clearance eligible/active)
- Ability to work independently and resolve issues within defined SLAs (48 hours typical)
- Physical Requirements: The candidate must be able to travel to other worksites as required and with or without reasonable accommodation be able to sit stand use computers and monitors and perform duties in an office environment for extended periods. The candidate must be able to lift up to 80 lbs. on occasion (e.g. moving a case of paper or similar tasks) during field exercises.
Benefits: The company offers the following benefits to permanent full-time employees:
- Paid Time Off (PTO)
- Group health plans
- Income protection and supplemental benefits
- 401(k) plan with company matching
- Health Savings Account (HSA)
- Flexible Spending Account (FSA)
- Pet insurance options
- Employee Assistance Program (EAP)
Digital Consultants an inclusive and welcoming company is fully committed to hiring and retaining a diverse workforce without regard to race color religion sex (including pregnancy gender identity and sexual orientation) genetic information national origin age (40 or older) disability veteran status or any other protected characteristic.
We provide reasonable accommodation to individuals who require assistance at any stage of the employment process. If you need assistance navigating Digital Consultants job openings or applying for a position please email or call . Please provide your contact information so we can assist you.
Required Experience:
IC
