Client Service Representative
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Job Location:
Savannah, GA - USA
Monthly Salary:
Not Disclosed
Posted on:
Yesterday
Vacancies:
1 Vacancy
Job Summary
Do you have strong customer service and technology skills and are looking to join a dynamic customer service team to provide clients with exceptional service and support
CAE the worldwide leader in aviation training is looking for a Customer Service Representative to join our new Business Aviation Training Center in Savannah GA. If you thrive in a fast-paced environment and enjoy helping to create a strong customer experience this role is for you!
This is an onsite position Monday-Friday 7:00-4:00.
Description
- Welcome clients at the reception area and manage the registration and checkin process.
- Answer incoming calls and route inquiries to the appropriate internal teams.
- Prepare and organize client materials for checkin including prebills pending contracts book bags name badges schedules name tents and luggage tags.
- Manage the full client checkin process ensuring payments are collected contracts are signed and all TSA and regulatory compliance requirements are met.
- Maintain inventory of client materials and supplies (e.g. book bags pens brochures).
- Ensure client lobby and lounge areas are clean organized and welcoming.
- Communicate daily client issues and noshows to Sales and Training Services teams.
- Assist clients with study material applications and use of the CAE Crew Training app.
- Provide onsite support to resolve client concerns and complaints with a focus on positive customer relationships and client retention.
- Support schedule changes and message handling for clients as needed.
- Deliver prompt professional hospitality services including providing local area information and assisting with special event arrangements.
- Maintain company store inventory and merchandise.
- Participate in special projects as assigned by the CSR Group Lead.
Minimum Qualifications
- High school diploma or equivalent.
- Proven customer service experience in a professional environment.
- Proficiency with Microsoft Office applications including Outlook Word Excel and PowerPoint.
- Strong verbal and written communication skills with the ability to interact effectively with clients and internal stakeholders.
- Ability to work onsite in a fastpaced customerfacing environment.
- Demonstrated ability to handle sensitive situations with professionalism discretion and sound judgment.
Preferred Qualifications
- Associate degree or higher.
- Experience in hospitality hotel concierge travel or aviationrelated customer service roles.
- Experience supporting scheduling changes and managing multiple client requests simultaneously.
- Ability to work effectively in culturally diverse environments.
- Demonstrated problemsolving skills and adaptability in changing operational conditions.
Physical Requirements
- Occasional ascending/descending of ladders stairs scaffolding ramps and poles.
- Frequent stationary positioning (sitting or standing).
- Occasional movement throughout the facility.
- Occasional lifting or adjusting of objects up to 20 lbs.
- Frequent repetitive motions of wrists hands and fingers.
Benefits
- Comprehensive medical dental vision and EAP coverage (fulltime employees).
- 401(k) with employer match and Employee Stock Purchase Program.
- Flexible vacation policy and paid holidays including December 25January 1.
- Global parental leave and enhanced paid maternity leave in the U.S. and Canada.
- Companypaid life AD&D shortterm disability and caregiver support.
- Additional voluntary benefits including legal coverage dependent life pet insurance and FSA options.
- Access to cuttingedge technology and diverse teaching opportunities.
- Opportunity to remain active in the flight deck while maintaining worklife balance.
- Professional growth through CAEs comprehensive Instructor development program.
CAE is an Equal Opportunity Employer and considers qualified applicants for employment without regard to race color creed religion national origin sex sexual orientation gender identity and expression age disability veteran status or any other protected factor.
Accessibility
CAE is committed to working with and providing reasonable accommodation to individuals with physical and mental disabilities.
If you need special assistance or an accommodation while seeking employment please e-mail or call: . We will make a determination on your request for reasonable accommodation on a case-by-case basis.
E-Verify
As a Federal Contractor CAE is required to participate in the E-Verify Program to confirm eligibility to work in the United States. If youd like more information about your EEO rights as an applicant under the law please click hereEEO is the Law poster.
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About CAE
At CAE our mission is clear: to help make the world a safer place. For nearly 80 years weve driven innovation in simulation training and mission readiness to support critical operations worldwide. By leveraging advanced technologies we empower our customers to operate smarter faster and more sustainably. Join a purpose-driven organization where bold ideas are encouraged collaboration drives progress and your growth fuels our shared success.
Position Type
RegularEqual Opportunity Employer
CAE is an equal opportunity employer committed to providing equal employment opportunities to all applicants and employees without regard to race color national origin age religion sex disability status protected veteran status or any other characteristic protected by federal state or local CAE everyone is welcome to contribute to our success. Applicants needing reasonable accommodations should contact their recruiter at any point in the recruitment you need assistance to submit your application because of incompatible assistive technology or a disability please contact us at .
Data Privacy
CAE thanks all applicants for their interest. However only those whose background and experience match the requirements of the role will be contacted.
Required Experience:
Unclear Seniority
Key Skills
About Company
CAE's Defense and Security business unit focuses on helping prepare military customers to develop and maintain the highest levels of mission readiness. With nearly 5,000 employees, CAE USA Inc. is the largest segment within CAE's Defense and Security business unit. The organization le ... View more
