Client Support Specialist- Billing – Remote
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Job Location:
Los Angeles, CA - USA
Monthly Salary:
Not Disclosed
Posted on:
14 hours ago
Vacancies:
1 Vacancy
Job Summary
Client Support Specialist. This person will share responsibility with the team for responding to queries from clients and providing general support with billing questions coordinating with the provider support team and helping to troubleshoot issues.
We are looking for someone with a collaborative nature who is focused on clients and passionate about removing barriers to get clients the help they need. Must be able to work independently with a sense of urgency to manage day to day tasks.
Responsibilities
Responsible for acting as a billing liaison between clients and company resolving customer queries via phone and email while meeting productivity goals
Follow up on returned claims among other billing responsibilities
Keep clients informed of billing and payment status
Collaborate with internal billing teams and customer success as needed to resolve client cases
Troubleshoot issues related to client accounts and collaborate with provider team to complete steps necessary to use health plan benefits
Collaborate with technical teams to identify bugs and improve the client/provider experience
Ability to work on a scheduled shift and holidays
Qualifications
1 years experience in billing customer service
Experience in healthcare and/or medical billing a plus
Experience in billing setting in bank reconciliation payment posting ability to read and understand EOBs helpful
Excellent attention to detail
Excellent written and verbal communication skills
Additional Information :
All your information will be kept confidential according to EEO guidelines.
Remote Work :
Yes
Employment Type :
Full-time
Key Skills
About Company
Jobs for Humanity paves the way to a fairer future for all by connecting historically underrepresented talent to welcoming employers. Through the combination of cutting-edge recruiting technology and expert D&I consultation, Jobs for Humanity makes inclusive hiring seamless, scalable, ... View more
