APAC CRM Specialist, Shanghai

APAC CRM Specialist

Location: Shanghai

Help us make breakthrough innovations in healthcare

If youre ready to have an impact in a career that makes a difference Mölnlycke could be your next step. Youll be helping to equip medical professionals around the world with solutions to improve outcomes for patients.

We are recruiting APAC CRM Specialist responsible for a critical part in operating CRM platform and improving sales performance by ensuring the health integrity and effective use of the CRM system and by translating complex data sets into clear strategic sales analytics recommendations for the regional commercial excellence.

What youll do

Drive CRM adoption and strengthen sales pipeline through seamless operations
Support APAC commercial strategies with in-country CRM management and sales analytics for actionable insights to improve rep performance and achieve sales objectives
Territorial customer accounts management to track and monitor targeted accounts to improve sales process and commercial outcomes
Daily CRM operations to support APAC sales team requests/users
Maintain the health and integrity of the Salesforce CRM system ensuring data accuracy system security and user access control.
Develop and implement best practices for CRM data entry hygiene and management
Provide ongoing support training and documentation to CRM users across the organization ensuring high adoption and proficiency.
Design build and maintain reports dashboards and visualizations to track key sales metrics (e.g. sales pipeline win rates deal size forecast accuracy).
Utilize data extraction and manipulation to prepare data sets for detailed analysis
Translate complex data insights into actionable recommendations for commercial teams sales leadership and executive stakeholders.
Partner with sales managers and sales representatives to transform data insights into effective sales strategies and tactics.

What youll get

• Competitive salary depending on experience
• Annual bonus
• Monthly allowance
• Annualholiday plus bank holidays
• Life assurance and Income protection
• Genuine career longevity and professional development opportunities
• Employee Assistance Programme

What youll decide

Customer sales team sales performance/incentive structure master data process management in strict audit trails & utilization for sales performance growth

What youll need

Bachelors degree in business administration finance information technology or a related field. A masters degree is a plus.
4 years of experience in CRM administration and sales analytics & incentive planning preferably within the medical device or healthcare industry.
Strong understanding of data management principles and best practices.
Proven expertise with CRM systems (e.g. Salesforce Microsoft Dynamics Veeva Vault) and data management tools.
Proficiency in data visualization tools specifically Power BI for designing and delivering executive-level dashboards.
Ability to work independently and as part of a team.
Excellent communication and interpersonal skills.

ABOUT MOLNLYCKE

Mölnlycke is a world-leading medical solutions company. We design and supply solutions to enhance performance at every point of care from the hospital to the home proven it every day.

We specialise in:

• Wound management: including dressings with Safetac such as Mepitel and Mepilex
• Preventing pressure ulcers: with Mepilex Border used prophylactically and devices to help turnand re-position patients.
• Surgical solutions: including Mölnlycke trays HiBi antiseptics and Biogel surgical gloves.

Mölnlycke was founded in 1849. Nowadays our solutions are available in around 100 countries; were the number one global provider of advanced wound care and single-use surgical products; and were Europes largest provider of customised trays. Our headquarters are in Gothenburg Sweden and we have about 7800 employees around the world.