Specialist I, Operations
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Job Location:
Monthly Salary:
Posted on:
13 hours ago
Vacancies:
1 Vacancy
Job Summary
The ideal candidate will support daily trading and operation of including leading the execution on brand & commercialcampaign developing member lifecycle program optimizing site features & experience and being a contact center for cross-functional communication and project management.
Key Responsibilities:
Trading & Operation
Track daily/weekly/monthly sales performance and operation excellence & follow up with prompt actions to ensure target delivery on par
Deliver E2Eoperations with discipline and thru established process to ensure the execution meets expected standard & timeline
Initiate &lead site optimization based on data-driven facts & insights to remove frictions in consumer journey & experience on
Campaign & Member Program Management
Lead seasonal campaign plan and calendar and collaborate with X-team to follow up brand& commercial campaign operational readiness and performance
Manage & optimize member program with effective member offering and site experience to elevate member productivity
Project management and X-team/TP coordination
Manage multiple project deliverables timeline & milestones and coordinate x-team to follow up timely
Lead TP to deliver given tasks with productivity and efficiency and hold the accountability for delivering results
Typical Capabilities
-Scope: Supports direct group or team.
-Complexity: Employs self-initiative and can prioritize own work using standardized rules but work product is subject to frequent review. Shares standard technical or nontechnical information with others may be required to clarify technical information to aid understanding.
-Problem Solving: Encounters problems which require some fact finding clarification and basic analysis with most solutions being found within normal operating processes and policies.
-Knowledge & Skills: Junior professional role contributing in a support capacity and aiming for leadership development. Receives general instruction on work and new assignments and expected to independently execute and drive x-team to deliver as an owner. Determines course of action based on established guidelines.
Education & Other Requirements
-Bachelors degree required in the relevant or a related field or any acceptable combination of education and experience equivalent to a Bachelors degree in the relevant or a related field.
-Master in Chinese/English is a must and fluent in Cantonese is a plus
-MMC X MKT/Retail/Digital Biz experience in HKTW market is a plus
-High commitment in driving results & initiatives
- Adapt to changing and evolving environment
-Self-motivated and with strong ownership to navigate work in ambiguity
Required Experience:
IC
