Site IT Support Associate

As the Site IT Support (SIS) Associate you are business function or process specialists and can be technology generalists or specialists. You will communicate status to the team and demonstrate confidence and listening to confirm understanding of the customer needs to support the deliverable. You will act within well defined policies and procedures and can explain them to others with supervision. Normal focus is on existing products or processes. You will sit at our Oak Creek Wisconsin Plant and report to the IT Infrastructure Manager.

Key Responsibilities

• Onsite Technology Support provides in-person assistance to employee end-users including:
• Respond to telephone calls emails and personnel requests for technical support.
• Provide support to end-users on a variety of issues. Identify research and resolve technical problems.
• Maintain and troubleshoot a range of user problems including PC hardware/software/LAN and voice network
• Diagnose problem source through discussions with users and coordinating with internal IT organization support and operations groups and/or with vendors to resolve problems
• Acquire installing and upgrading PC components and software and planning for/responding to service outages and other problems
• Train users on use of new technology and software
• Perform pro-active monitoring of PPGs computer systems through appropriate tools.
• Document tracks and monitors problems to ensure resolutions.
• Participate in several IT projects working with internal and external teams.
• Support a small Site(s) within country oversight of up to 200 IT end users no direct reports

Qualifications

• A 4-year degree in Computer Science Engineering or related discipline.
• Strong interaction skills specifically listening providing guidance
• Strong analytical abilities to quickly resolve technical problems evaluate alternative approaches and to recommend the most practical and economical solutions.
• Follow company standards and apply policies.
• Ability to document operations procedures
• Availability to work rotating shifts and holidays
• A Fluency in English
• driving license (B)

#LI-Onsite

About us:

PPG: WE PROTECT AND BEAUTIFY THE WORLD

Through leadership in innovation sustainability and color PPG helps customers in industrial transportation consumer products and construction markets and aftermarkets to enhance more surfaces in more ways thandoes any other company. To learn more visit and follow @PPG onX.

The PPG Way 2030

We are customer champions

Proactive. Bold. Trustworthy. Everything we do starts with our customers. We listen movefastanddontstop until we solve their biggest challenges. When our customers win we all grow.

We act with purpose and speed

Agile. Data-driven. Empowered. We take smart risks to stay ahead of the competition. We work proactively with agility using quality data to develop solutions that create value.

We are excellentoperators

Productive. Collaborative. Accountable. No matter our role weidentifyproblems takeownershipand always bring solutions. We are both proactive and responsive to drive continuous improvement and deliver results. We support ourfrontlinethe faces of PPG to our customers.

We compete to win

Future-focused. Driven. Ambitious. We are passionate about growing our business and winning with our customers. We deliver results embrace newtechnologiesand leverage agility and speed as strengths.

We are PPG proud

Strong. United. Passionate. We work safely act withintegrityand value our diverse perspectives. We celebrate achievements and take pride in the positive impact we create together to protect and beautify the world.

At PPG we use AI in the hiring process to make the process more efficient. AI tools do not make hiring decisions. You can learn more by going to opportunity to all candidates and employees. We offer an opportunity to grow and develop your career in an environment that provides a fulfilling workplace for employees creates an environment for continuous learning and embraces the ideas and diversity of others. All qualified applicants will receive consideration for employment without regard to sex pregnancy race color creed religion national origin age disability status marital status veteran status sexual orientation genderidentityor expression.

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PPG pay ranges and benefits can vary bylocationwhich allows us to compensate employees competitively in different geographic markets. PPG considers several factors in making compensation decisions including but not limited to skill sets experience and training qualifications and education licensure and certifications and other organizational needs. Other incentives may apply.
Our employee benefits programs are designed to support the health and well-being of our employees. Any insurancecoveragesand benefits will bein accordance withthe terms and conditions of the applicable plans and associated governing plan will be discussed with you by your recruiter during the hiring process.

PPG values your feedback on our recruiting process. We encourage you to visit and provide feedback on the processso that we can do better today than yesterday.