Desktop Support Engineer

Chicago, IL - USA

Monthly Salary: Not Disclosed

Posted on: 3 hours ago

Vacancies: 1 Vacancy

Job Summary

Role :- Desktop Support Engineer

Location :- Chicago IL(Onsite)

Job description :-

We are seeking a skilled Desktop Support Engineer to provide technical support and maintenance for end-user devices including Windows and macOS systems. The role involves managing the complete system lifecycle troubleshooting network issues and supporting identity and access management tools such as Okta.

Key Responsibilities

End-User Support
Provide L1/L2 technical support for desktops laptops and mobile devices
Troubleshoot hardware and software issues across Windows and macOS platforms
Support users via tickets calls and remote tools

Windows & macOS Administration

Install configure and maintain Windows and macOS systems
Manage OS upgrades patches and security updates
Handle Active Directory Group Policy and system configurations

System Lifecycle Management

Manage end-to-end device lifecycle (procurement deployment maintenance and decommissioning)
Perform device imaging provisioning and asset tracking
Ensure compliance with company security and IT policies

Network Support

Diagnose and resolve LAN/Wi-Fi/VPN connectivity issues
Basic troubleshooting of switches routers and firewalls
Coordinate with network teams for escalations

Identity & Access Management (Okta)

Manage user accounts SSO MFA and access provisioning via Okta
Troubleshoot login authentication and access-related issues
Support onboarding/offboarding processes

Security & Compliance

Ensure endpoint security antivirus and encryption compliance
Support audits and security reviews
Follow ITIL processes and documentation standards

Required Skills

Strong knowledge of Windows (10/11) and macOS
Experience with Okta (SSO MFA user lifecycle)
Understanding of networking concepts (TCP/IP DNS DHCP VPN)
Experience with Active Directory and endpoint management tools
Knowledge of device imaging and deployment tools (SCCM Intune JAMF)
Strong troubleshooting and problem-solving skills

Role :- Desktop Support Engineer Location :- Chicago IL(Onsite) Job description :- We are seeking a skilled Desktop Support Engineer to provide technical support and maintenance for end-user devices including Windows and macOS systems. The role involves managing the complete system lifecycle troubl...