Customer Service & Logistics Coordinator
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Job Location:
Coppell, TX - USA
Monthly Salary:
Not Disclosed
Posted on:
2 days ago
Vacancies:
1 Vacancy
Job Summary
The Company
Join TNA an award-winning company recognized globally for innovation and rethinking the conventional.
TNAwas started by Alf and Nadia Taylor as a consulting company for the food industry. Soon after Alf Taylor invented the worlds first rotary vertical form fill and seal packaging machine which revolutionized packaging speeds for snack foods. Today were the industrys leading innovator providing complete turnkey processing and packaging lines for a variety of food production including snacks French fries confectionery and more.
Click on to learn more about the organization.
About The Role
We have a great opportunity for a Customer Service & Logistics Coordinatorresponsible for providing proactive leadership and direction to the Customer Service and Logistics team including the management of the customer ordering inventory and shipment processes.
Key responsibilities
- Train motivate and lead the team to achieve set objectives and targets coordinating team resources to meet or exceed customer expectations. Ensure all staff management processes are completed as per tna requirements and meet all deadlines including but not limited to performance reviews salary reviews recruitment processes etc.
- Provision of accurate lead times and part availability on order confirmations based on feedback from manufacturing branches and external vendors.
- Develop and implement strategies effective for ensuring timely deliveries to branches and customers.
- Ensure all parts documentation are sent to Finance for timely invoicing.
- Collaborate with Aftermarket Sales Manager and other involved departments to resolve escalated problems.
- Directly responsible for the execution of warranty claims from beginning to end including ensuring that parts returned as defective or under warranty are properly coded and inventoried so that tna solutions will receive credit from the manufacturer/supplier.
- Manage crating and freight costs for spare parts shipments (inwards/outwards/local/international)
- Track and report on spares backlog
- Responsible for inventory accuracy on an on-going basis with a calendar year-end and a fiscal year-end stock-take.
- Ongoing management and analysis of spare parts inventories to maintain recommended safety stocking levels to continually improve service to our customers.
- Continually monitor slow moving items and execute plans to minimize these to eliminate write-offs
- Clear and timely communication with our customers to provide proactive updates on delivery dates
- Complete required reports are completed accurately and on time including monthly KPI reporting.
- Other tasks / duties as reasonably requested
Qualification and Experience
- 5 years experience in a similar role within a low volume production environment involving complex engineering products is almost mandatory
- Lean Manufacturing experience and knowledge is advantageous.
- Bachelors degree would be an advantage business administration management engineering industrial technology.
- D365 experience highly desirable
Desired Knowledge and Skills
- A 2-year Technical Degree or equivalent experience in a related field or the equivalent combination of education and experience
- Associate Business Degree is a plus
- Minimum of 2 years experience in a supervisory role
- Superior customer service and interpersonal skills
- Proven experience to organize and maintain stock
- Exposure to the manufacturing industry (specifically food and packaging)
Why work with us
- TNA (empowers employees and nurtures leaders)
- Career mobility opportunity - Opportunity to travel in your job and see the world.
- Professional and career development benefits and education investment
- Birthday leave.
- Recognition program linked to health and lifestyle benefits.
- A company that truly values diversity
If you are a highly motivated and a driven individual then apply now by emailing your resume to
You must have an eligible work visa for North America to apply for this position.
Please note that only shortlisted candidates will be contacted. At this stage we are not considering introductions from agencies.
Required Experience:
IC
Key Skills
About Company
tna Solutions is a leading global supplier of cutting edge technology for food processing, conveying, seasoning, weighing & packaging industry.
