Quality Manager
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Job Location:
Cape Town - South Africa
Monthly Salary:
Not Disclosed
Posted on:
2 days ago
Vacancies:
1 Vacancy
Job Summary
A global operations environment is looking for a mid-level leader to take ownership of quality assurance and service excellence across transactional processes. This role combines team leadership quality oversight and continuous improvement with a strong focus on ensuring consistent delivery standards across both onshore and offshore teams.
This role is suited to a service excellence professional that has built their career around improving quality driving process efficiency and leading teams in high-volume environments this role is worth a closer addition this role would suit someone who is comfortable working in structured performance-driven environments and has a strong focus on both people leadership and process excellence.
Key responsibilities include:
Key requirements:
Key responsibilities include:
- Leading and managing quality assurance teams including oversight of both local and offshore review functions
- Monitoring audit outputs to ensure consistent quality accuracy and production standards
- Developing and implementing quality frameworks for transactional processes
- Conducting audits reviews and sampling to ensure compliance and performance standards are met
- Tracking key metrics such as accuracy turnaround time and adherence to guidelines
- Analysing root causes of errors and driving corrective and preventative actions
- Partnering with cross-functional teams to streamline workflows and improve efficiency
- Supporting the adoption of automation and digital tools to enhance quality outcomes
- Designing and delivering training initiatives to improve awareness of quality standards
- Coaching and mentoring team members on best practices and continuous improvement
- Engaging with stakeholders to align quality objectives with broader business goals
- Preparing and presenting reports dashboards and insights to senior leadership
- Acting as a link between operations and compliance or regulatory functions
- Ensuring adherence to internal policies regulatory requirements and data standards
- Identifying risks within processes and implementing mitigation strategies
Key requirements:
- A relevant degree in business finance operations or a related field (postgraduate advantageous)
- At least 3-to-4 years experience in quality management within a transactional or back-office environment ideally in a BPO setting
- Proven experience leading process improvement or transformation initiatives with measurable impact
- Exposure to Lean or Six Sigma methodologies with certification (Black Belt) being advantageous
- Experience mentoring improvement projects or initiatives
- Strong analytical thinking and the ability to work through ambiguity
- Confidence presenting to senior stakeholders and communicating insights clearly
- Exposure to multiple client environments and operational setups
- Industry exposure within insurance or similar regulated environments would be beneficial
Required Experience:
Manager
Key Skills
About Company
WHO WE ARE EQPlus Technologies (Pty) Ltd was founded in 1999 by an exceptionally talented team of professionals and entrepreneurs. Today EQPlus is an industry-recognised Information Communications Service Provider that reflects South Africa’s unique diversity and is proud to announce ... View more
