Quality Manager KZN Region
Durban - South Africa
Job Summary
Duties and Responsibilities:
Quality Systems Management:
- Develop implement and maintain ISO-based quality management systems (e.g. ISO 9001 ISO 14001 ISO 45001).
- Ensure alignment with HACCP SANS standards and other relevant compliance frameworks.
Audit & Compliance:
- Conduct internal audits and prepare for external audits (client regulatory certification).
- Ensure all Hygiene and Pest Control Operations meet Legal and Contractual Obligations.
Operational Oversight:
- Monitor service delivery quality across hygiene and pest control teams.
- Collaborate with operations to resolve non-conformances and implement corrective actions.
Training & Development:
- Develop and deliver QA-related training for operational staff.
- Promote a culture of quality and continuous improvement.
Client & Stakeholder Engagement:
- Liaise with clients on quality-related matters and ensure satisfaction.
- Provide quality reports and insights to senior management.
Data & Reporting:
- Maintain QA dashboards and performance metrics.
- Analyze trends and recommend strategic improvements.
Required Experience:
Manager
Key Skills
About Company
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