Transition Manager
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Job Location:
Cape Town - South Africa
Monthly Salary:
Not Disclosed
Posted on:
17 hours ago
Vacancies:
1 Vacancy
Job Summary
Our client a global outsourcing and technology company is looking for an experienced professional to lead end-to-end transition programmes across multiple regions. This role sits close to both delivery and growth requiring someone who can manage implementation while also contributing to solution design and new business pursuits.
If youve led complex transitions in a BPO or digital operations environment and enjoy building structure where there is ambiguity this could be a strong next step.
Youll be responsible for taking transition initiatives from early-stage solutioning through to steady state ensuring that processes are implemented effectively stakeholders are aligned and delivery standards are met. Along the way youll also play a role in strengthening transition capability and introducing improvements to how projects are executed.
Youll be working across a broad internal network including operations quality transformation and enabling functions such as HR technology and compliance. Externally youll engage directly with client stakeholders throughout the transition lifecycle.
This role would suit someone who is comfortable operating at both strategic and execution levels and who can bring structure clarity and momentum to complex programmes.
Exposure to international travel or the ability to engage across global regions will be beneficial.
This is a role for someone who enjoys building improving and delivering at scale; with the opportunity to influence both how transitions are run and how new opportunities are shaped.
Key responsibilities include:
Key requirements:
Youll be responsible for taking transition initiatives from early-stage solutioning through to steady state ensuring that processes are implemented effectively stakeholders are aligned and delivery standards are met. Along the way youll also play a role in strengthening transition capability and introducing improvements to how projects are executed.
Youll be working across a broad internal network including operations quality transformation and enabling functions such as HR technology and compliance. Externally youll engage directly with client stakeholders throughout the transition lifecycle.
This role would suit someone who is comfortable operating at both strategic and execution levels and who can bring structure clarity and momentum to complex programmes.
Exposure to international travel or the ability to engage across global regions will be beneficial.
This is a role for someone who enjoys building improving and delivering at scale; with the opportunity to influence both how transitions are run and how new opportunities are shaped.
Key responsibilities include:
- Leading end-to-end transition projects from initial design through to operational handover
- Working closely with clients and internal stakeholders to ensure alignment and delivery readiness
- Assessing existing processes and identifying opportunities for optimisation re-engineering or offshoring
- Driving consistent service delivery across client engagements
- Supporting new business initiatives by contributing to proposals and customised solutions
- Taking ownership of transition delivery for new client engagements when deals are secured
- Engaging regularly with senior stakeholders to provide updates insights and recommendations
Key requirements:
- A degree is required with additional programme or project management certifications (such as PMP) being advantageous
- At least 10 years experience primarily within a BPO or digital operations environment
- Proven experience leading transition programmes including at least a few years in a dedicated transitions role
- Strong project or programme management capability ideally with exposure to mid-sized engagements
- Solid understanding of operational environments including technology pricing and process design
- The ability to assess and improve processes with a practical solutions-focused mindset
- Confidence engaging with senior stakeholders and influencing decision-making
- A self-driven approach with the ability to navigate ambiguity and deliver outcomes
Required Experience:
Manager
Key Skills
About Company
WHO WE ARE EQPlus Technologies (Pty) Ltd was founded in 1999 by an exceptionally talented team of professionals and entrepreneurs. Today EQPlus is an industry-recognised Information Communications Service Provider that reflects South Africa’s unique diversity and is proud to announce ... View more
