Technical Architect – NICE CXone
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Job Location:
Monthly Salary:
Posted on:
2 days ago
Vacancies:
1 Vacancy
Job Summary
Position Purpose
The NICE Technical Architect is responsible for architecting designing and delivering scalable NICE CXone platform solutions while leading a team of consultants. This role involves end-to-end ownership of technical delivery collaboration with onsite and client stakeholders and driving innovation and growth within the NICE practice. The architect will play a key role in solution engineering pre-sales and ensuring high-quality project execution.
Key Responsibilities
Architect design and deliver NICE CXone platform solutions.
Lead and mentor a team of NICE consultants for successful project delivery.
Take ownership of technical delivery for projects executed from India.
Collaborate with onsite teams project managers sales teams and clients.
Understand project scope and define detailed technical work plans.
Estimate effort and plan delivery for offshore teams.
Review deliverables to ensure quality and adherence to standards.
Participate in coding testing and solution development activities.
Work closely with system analysts and project managers for project completion.
Engage in pre-sales activities including solution design estimation and proposal creation.
Drive innovation capability development and practice growth.
Support training mentoring and knowledge-sharing initiatives.
Contribute to team expansion and skill development strategies.
Ensure operational metrics and delivery excellence for the India team.
Participate in meetings training sessions and stakeholder discussions.
Work from Hyderabad office as per organizational policies.
Technical Expertise
Strong expertise in NICE CXone platform and CCaaS solutions.
Hands-on experience with CXone Studio and contact center workflows.
Strong understanding of omnichannel contact center technologies.
Experience in enterprise CCaaS architecture design and implementation.
Proficiency in C# XML and Web Services.
Experience in software development and real-time system design.
Knowledge of cloud-based contact center solutions and integrations.
Strong understanding of networking and infrastructure.
Ability to troubleshoot complex technical issues and deliver solutions.
Competency
Personal
Strong interpersonal skills high energy integrity adaptability and problem-solving mindset.
Leadership
Ability to lead teams mentor junior members and manage diverse stakeholders effectively.
Operations
Strong capability to manage multiple projects prioritize tasks and ensure efficient delivery.
Technical
Ability to understand complex technical systems and deliver robust solutions.
Technology Stack
NICE CXone Platform & CXone Studio
Programming: C# JavaScript Python Java C
Web Technologies: XML Web Services
Contact Center Technologies: CCaaS IVR Omnichannel Solutions
Cloud & Infrastructure: Networking UC Environments
Education Experience and Certification
Bachelors degree in Computer Science IT Engineering or related field (preferred).
10 years of experience in customer experience/contact center technology space.
3 years of experience in NICE CXone and UC environments.
6 years of software development experience in real-time systems.
Strong experience in enterprise-level CCaaS architecture.
Experience in network infrastructure and integrations.
Proven ability to work in fast-paced environments.
Strong team player with leadership capabilities.
We are also delighted to share that TTEC has been awarded the Great Place To Work 2024-2025 certification based on outstanding employee experience across 14 countries.
TTEC is a proud equal opportunity employer where all qualified applicants will receive consideration for employment without regard to age race color religion sex sexual orientation gender identity national origin disability. TTEC has fully embraced and is committed to expanding our diverse and inclusive workforce. We strive to reflect the communities we serve while delivering amazing service and technology centered around humanity.
Rarely do applicants meet all desired job qualifications so if you feel you would succeed in the role above please take a moment and share your qualifications.
Required Experience:
Staff IC
Key Skills
About Company
We believe that humanity and technology should âco-exist, and that at the nexus of the âmost powerful experiences, humanity and technology collide. At TTEC Digital, we combine the expertise, innovation, partnerships, and passion of three industry-leading customer experience com ... View more
