Junior Support Engineer
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Job Location:
Monthly Salary:
Posted on:
2 days ago
Vacancies:
1 Vacancy
Job Summary
We are seeking a Junior Support Engineer to join our growing technical support team at our brand-new site in Chennai India. Reporting to the regional Support Lead you will play a key role in resolving client issues maintaining service quality and contributing to the smooth operation of our global support function. This is a hand-on role where the first 6 months of work will be focused on data entry and data correction related support issues. Following that as you learn the system you will focus more on diagnosing and troubleshooting software issues collaborating with international teams and delivering timely effective support to enhance the end-client experience. As youll be working with global clients strong communication skills in both technical and non-technical subjects are essential.
Full Time Chennai central office location.
Working Hours Rotational Shift Pattern
Once training is complete this role operates on a rotational shift basis to ensure comprehensive global support. The shift schedule includes:
- Morning:07:00 16:00 IST
- Day:10:30 19:30 IST
- Evening:22:00 07:00 IST
As part of the rotational pattern team mdJuniembers will be scheduled across all three shifts. Ashift allowancewill be provided for hours worked during theMorningandEveningshifts.
About us
With the launch of our brand-new Chennai India office this is a unique opportunity to join a fast-moving team in a dynamic startup-style environment. Get hands-on experience building from the ground up and help shape Cassinis next chapter.
Step into the future with Cassini Founded in 2014 we are the establishedcore utility providerof analytics and optimization tools built for the derivatives London to New York Sydney to Singapore hedge funds asset managers and clearing brokers worldwide rely on our solutions.
Our award-winning platform empowers clients to reduce margin optimize collateral and enhance their liquidity risk framework delivering real-time front-to-back analytics on the full cost of derivatives trading.
What sets us apart
- Recognised as Best Derivatives Tech Provider and Analytics Leader
- Global impactwith a rapidly expanding footprint
- Analytics provider to the largest asset managers in the world
- Enterprise-grade security(ISO 27001 & SOC-2)
- Seamless integrationwith OMS EMS and collateral systems
At Cassini our client focus drives everything we do. Were a collaborative energetic team transforming how the financial world manages their liquidity risk. And with engagement initiativeslike hackathons and regular engagement events as well as the latest technology tools to work with we give our employees the opportunities to be challenged and grow their skillset daily.
Role
The Production Support Team are experts in the technical architecture of Cassini as well as the softwares functionality. As a Junior Support Engineer you will play a key role in investigating and resolving client issues ensuring queries are handled efficiently and in line with SLAs. Youll work closely with the regional Support Lead to escalate high-priority issues and contribute to the overall quality and reliability of our support service.
Core Responsibilities:
- Perform data entry data validation and data correction tasks to support resolve client escalated issues and build familiarity with the Cassini platform.
- Diagnose and troubleshoot software issues ensuring timely and effective resolution.
- Manage and prioritise support tickets maintaining SLA compliance and service quality.
- Triage incoming queries to assess severity and determine appropriate response actions.
- Communicate with clients and stakeholders regarding incidents downtime upgrades and releases.
- Act as a primary Helpdesk contact providing clear and professional client liaison.
- Identify and track bugs through to resolution collaborating with Product QA and Development teams.
- Contribute to the creation and delivery of client-facing documentation and training materials.
- Support the definition and documentation of support processes procedures and standards.
Tech Stack
We work with an exciting modern stack built for scale reliability and productivity. To be successful in this role youll need solid experience with most of the core tools platforms and technologies we work with:
- APIs / Postman / Bruno
- Linux / Command Line
- SQL
- AWS (ECS S3 Lambda RDS)
- Docker
- GitLab
- Jira / Confluence
Required Qualifications & Experience
- University degree in a STEM subject from a reputable institution
- 2 years of professional support experience
- Proven experience liaising with remote stakeholders
- Familiarity with our tech stack or equivalent technologies
- A basic understanding of financial markets and derivative products
Skills & Competencies
- Excellent communication and teamwork skills.
- An analytical mindset with a focus on problem-solving and continuous improvement.
- Outstanding organisational and time management skills with the ability to multi-task effectively.
- A desire to take on responsibility and make a difference.
Benefits
We offer a competitive and rewarding compensation package including:
- Competitive CTC salary based on experience and role fit
- Bonus:
- Retention Bonus: One months salary payable upon successful completion of the six-month probation period.
- Annual Discretionary Performance Bonus subject to end of year performance review
- Health & Wellness Insurance
- Life Insurance
- AD&D Insurance
- Meal Benefits
- Learning & Development:Training accreditation and other development opportunities relevant to your role and career growth.
- Enhanced Leave Policy: 18 days Leave plus an extra day of annual leave for each year of service up to 5 additional days.
Required Experience:
Junior IC
Key Skills
About Company
Unlock comprehensive visibility and control over margin, liquidity, and collateral costs with Cassini's intelligent analytics. Analyze trading impact, minimize exposure, and optimize collateral assets for tangible results. Trusted by industry leaders. Book a demo today!
