IT Support Technician

Position Summary

Atalco is seeking a motivated and detail-oriented IT Support Technician (Level 1) to support technology deployment workstation setup end-user support and field operations across our industrial refinery and mining environments. This role is hands-on requiring regular interaction with operational teams contractors and plant personnel.

The ideal candidate has strong foundational IT skills professional communication and the ability to work safely and efficiently in high-compliance industrial facilities. The role includes support for both office and plant-floor devices mobile equipment and network-connected systems. A TWIC card is required for site access at our Gramercy facility.

Key Responsibilities

Hardware & Deployment

Deploy configure and troubleshoot laptops desktops thin clients tablets scanners and mobile devices.

Install and maintain industrial workstation setups (rugged devices SAP terminals Wi-Fi units VoIP phones).

Perform hardware imaging using standard deployment tools (Autopilot/Intune Meraki MDM etc.).

Assist with network equipment staging (Meraki switches APs MX firewalls) under supervision.

End-User Support

Provide Level 1 technical support for Windows 10/11 Microsoft O365 Teams SharePoint and SAP access.

Troubleshoot application device printing and connectivity issues.

Support user onboarding/offboarding (account creation access provisioning device setup).

Industrial Environment Support

Work safely in operational areas including refinery warehouse production lines and outdoor facilities.

Support field network devices mounted access points and remote site communications (including Starlink/SAP VPN devices).

Assist instrumentation operations and maintenance teams with IT-related issues affecting plant systems.

Documentation & Compliance

Maintain deployment documentation asset tracking and ticketing updates in ITSM platform.

Follow all Atalco IT policies cybersecurity practices and change management procedures.

Ensure compliance with safety procedures PPE requirements and TWIC regulations for secured areas.

Qualifications

Required

TWIC Card (Transportation Worker Identification Credential) or ability to obtain one prior to employment.

12 years of IT support or helpdesk experience (or equivalent technical certifications/education).

Knowledge of Windows OS basic networking (TCP/IP Wi-Fi) and Microsoft 365 suite.

Ability to lift 40 lbs work on ladders and move computer equipment safely.

Willingness to work in industrial plant environments (heat noise PPE zones).

Strong customer service and communication skills.

Preferred

Experience in manufacturing refinery mining or heavy-industrial operations.

Familiarity with Intune Meraki MDM SAP terminal support and VPN troubleshooting.

CompTIA A Network or similar certifications.

Valid drivers license for travel between sites.

Key Competencies

Safety-focused mindset

Strong troubleshooting and analytical ability

Attention to detail and thorough documentation

Ability to work independently and in team settings

High integrity confidentiality and professionalism

Ability to prioritize and manage multiple tasks in fast-paced environments

Work Environment

Mix of office and industrial field environments (refinery warehouse docks and outdoor areas).

PPE required in certain work zones (hard hat safety glasses FR clothing steel-toe boots).

Some travel between Gramercy and St. Ann locations may be required.

This job description is not intended to be an exhaustive list of all duties and responsibilities. The employee may be required to perform other related duties as assigned.

Given the dynamic nature of plant operations this role may require the performance of additional related duties beyond those listed as assigned by management.

Required

TWIC Card (Transportation Worker Identification Credential) or ability to obtain one prior to employment.

12 years of IT support or helpdesk experience (or equivalent technical certifications/education).

Knowledge of Windows OS basic networking (TCP/IP Wi-Fi) and Microsoft 365 suite.

Ability to lift 40 lbs work on ladders and move computer equipment safely.

Willingness to work in industrial plant environments (heat noise PPE zones).

Strong customer service and communication skills.

Preferred

Experience in manufacturing refinery mining or heavy-industrial operations.

Familiarity with Intune Meraki MDM SAP terminal support and VPN troubleshooting.

CompTIA A Network or similar certifications.

Valid drivers license for travel between sites.