Senior Consultant Zoom
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Job Location:
Monthly Salary:
Posted on:
Yesterday
Vacancies:
1 Vacancy
Job Summary
Position Purpose
The Zoom Contact Center Senior Consultant is responsible for the end-to-end development implementation and delivery of Zoom Contact Center solutions. This role is highly technical and hands-on requiring expertise in both business consulting and software development. The consultant will design configure test and deploy omnichannel contact center solutions while ensuring high performance scalability and customer satisfaction.
Key Responsibilities
Lead implementation and deployment of Zoom Contact Center solutions.
Design develop test and deliver scalable contact center applications and features.
Configure and deploy Zoom Contact Center WFM QM and AI solutions.
Work across multiple channels including Voice IVR/ACD Email SMS and Chat systems.
Perform unit testing code reviews and defect resolution during QA cycles.
Support production environments and troubleshoot complex technical issues.
Collaborate with project managers and business analysts for successful project delivery.
Participate in agile or waterfall development processes.
Develop and enhance software solutions using JavaScript and other technologies.
Mentor junior engineers and support team development.
Deliver high-quality software within defined timelines.
Participate in meetings client discussions and training sessions.
Present solutions demos and value propositions to customers and stakeholders.
Contribute as a thought leader in CX transformation digital transformation and omnichannel technologies.
Ensure proper documentation and adherence to best practices.
Technical Expertise
Strong expertise in Zoom Contact Center and Unified Communications (UC) environments.
Hands-on experience with IVR/ACD VoIP omnichannel systems (Voice Chat Email SMS).
Experience in enterprise CCaaS architecture and solution design.
Knowledge of SIP protocol WebRTC and cloud telephony solutions.
Strong understanding of RESTful APIs and integration frameworks.
Experience configuring SBCs SIP trunks and voice gateways.
Expertise in CRM integrations (Salesforce Dynamics ServiceNow Zendesk).
Experience with Conversational AI platforms and automation tools.
Strong understanding of network infrastructure and troubleshooting.
Ability to manage high-complexity projects with multiple dependencies.
Competency
Personal
High energy proactive mindset adaptability and strong problem-solving skills.
Leadership
Ability to mentor team members and act as a thought leader in CX and digital transformation.
Operations
Ability to manage multiple tasks in a fast-paced environment with strong attention to detail.
Communication
Excellent communication and presentation skills for both technical and non-technical stakeholders.
Technology Stack
Zoom Contact Center & Unified Communications
Programming: JavaScript Python Java C
APIs & Integration: RESTful APIs Webhooks
Protocols: SIP WebRTC
Telephony: SBCs SIP Trunks Voice Gateways
CRM Platforms: Salesforce Microsoft Dynamics ServiceNow Zendesk
AI & Automation: Conversational AI Platforms
Identity & Security: SSO Identity Management
Networking & Infrastructure
Education Experience and Certification
Bachelors degree in Computer Science IT Engineering or related field (preferred).
3 years of experience in Zoom Contact Center and UC environments.
2 years of software development experience (JavaScript Python Java C).
Experience in enterprise-level CCaaS architecture and implementations.
Experience with CRM integrations and cloud telephony systems.
Industry certifications in Zoom Contact Center or related technologies (preferred).
Experience working with real-time systems and production environments.
Proven ability to work in fast-paced customer-facing environments.
We are also delighted to share that TTEC has been awarded the Great Place To Work 2024-2025 certification based on outstanding employee experience across 14 countries.
TTEC is a proud equal opportunity employer where all qualified applicants will receive consideration for employment without regard to age race color religion sex sexual orientation gender identity national origin disability. TTEC has fully embraced and is committed to expanding our diverse and inclusive workforce. We strive to reflect the communities we serve while delivering amazing service and technology centered around humanity.
Rarely do applicants meet all desired job qualifications so if you feel you would succeed in the role above please take a moment and share your qualifications.
Required Experience:
Senior IC
Key Skills
About Company
We believe that humanity and technology should âco-exist, and that at the nexus of the âmost powerful experiences, humanity and technology collide. At TTEC Digital, we combine the expertise, innovation, partnerships, and passion of three industry-leading customer experience com ... View more
