This is a remote position.
Financial Controller / Senior Manager BPO Accounting & FInance
Position Overview
We are seeking an experienced Senior Manager Bookkeeping (BPO) to lead our outsourced bookkeeping practice. The role requires a strategic leader with deep accounting expertise proven operational management skills and the ability to drive service excellence in a fast-paced client-centric environment. The Senior Manager will oversee delivery teams ensure compliance with accounting standards optimize processes and nurture strong client relationships. The emoluments will be in-line with the candidates experience and qualifications.
Key Responsibilities
Service Delivery & Operations
Lead day-to-day operations of the bookkeeping function within the BPO business unit.
Ensure accurate timely and compliant delivery of bookkeeping services (AP AR bank reconciliations journal entries financial reporting etc.).
Implement and maintain SLAs KPIs and quality assurance frameworks.
Monitor workload allocation resource utilization and productivity across teams.
Client Management
Serve as the senior point of contact for key client accounts.
Build and maintain trusted relationships with client CFOs finance managers and controllers.
Conduct regular client reviews identify service gaps and proactively recommend improvements.
Support client onboarding transitions and escalations.
Leadership & People Development
Manage and mentor bookkeeping delivery managers team leads and staff accountants.
Drive professional development and training programs.
Foster a culture of accountability continuous improvement and client-first mindset.
Process Improvement & Technology
Understand and actively use AI driven solutions for efficient delivery.
Drive automation and technology adoption in bookkeeping processes.
Evaluate and implement best practices in accounting operations controls and reporting.
Partner with transformation teams to streamline workflows and optimize cost efficiency.
Stay current on industry trends accounting standards and BPO innovations.
Qualifications & Experience
Qualified Accountant
10 years experience in accounting with at least 5 years in BPO/shared services or outsourcing leadership.
Strong knowledge of GAAP/IFRS and bookkeeping best practices.
Proven track record managing multi-client multi-geography bookkeeping operations.
Hands-on experience with accounting systems (QuickBooks Xero NetSuite SAP Oracle etc.).
Demonstrated success in people leadership coaching and performance management.
Excellent communication stakeholder management and problem-solving skills.
Experience in automation RPA or accounting technology transformation is a plus.
Key Competencies
Strategic thinking with operational discipline
Strong financial and analytical acumen
Leadership & team-building skills
Client relationship management
Process improvement & innovation mindset
High integrity and commitment to quality
10 years experience in accounting with at least 5 years in BPO/shared services or outsourcing leadership. Strong knowledge of GAAP/IFRS and bookkeeping best practices. Proven track record managing multi-client multi-geography bookkeeping operations. Hands-on experience with accounting systems (QuickBooks Xero NetSuite SAP Oracle etc.). Demonstrated success in people leadership coaching and performance management. Excellent communication stakeholder management and problem-solving skills. Experience in automation RPA or accounting technology transformation is a plus