Senior Office Services Coordinator
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Job Location:
Madison, OH - USA
Monthly Salary:
Not Disclosed
Posted on:
Yesterday
Vacancies:
1 Vacancy
Department:
Job Summary
About SVA
At SVA were committed to Serving People Better. Our Office Services team plays a critical role in creating a welcoming organized and high-functioning environment across all SVA locations. Were looking for a proactive and service-oriented Senior Office Services Coordinator to lead our reception and mailroom operations while delivering an exceptional experience for clients guests and employees.
Position Overview
The Senior Office Services Coordinator oversees the daily operations of reception mail services and general office support functions. As the first point of contact for visitors and callers this role serves as a key ambassador of SVAs brand and culture.
This individual will also supervise Office Services team members ensure smooth office operations and support administrative and facility-related functions under the direction of the Executive Administrator.
This role is based in our Madison office with occasional support needed in our Brookfield location.
Key Responsibilities
Customer Service (35%)
- Greet clients visitors and vendors in a professional and welcoming manner
- Manage incoming calls via Teams including routing and message-taking
- Maintain a clean organized reception area lobby and coffee station
- Support meetings events and on-site activities
- Maintain and update reception procedures
- Provide general administrative support as needed
Mail Services (35%)
- Sort open scan and distribute incoming mail
- Prepare outgoing mail including USPS FedEx and UPS shipments
- Follow and maintain documented mail processing procedures
Staff Leadership (10%)
- Supervise reception and mailroom staff across Madison and Brookfield
- Coordinate staffing coverage (including PTO illness and tax season Saturdays)
- Train mentor and support team development
- Provide performance feedback and professional development opportunities
- Ensure procedures are documented updated and followed
Supply & Vendor Management (10%)
- Manage inventory of office and common area supplies
- Oversee vendor relationships (mail shipping vending etc.)
- Communicate mail holidays and service impacts
Facilities Support (5%)
- Track and follow up on maintenance requests
- Serve as vendor point of contact when needed
Additional Responsibilities (5%)
- Support company events meetings and internal lunches
- Assist with special projects across departments
- Perform other duties as assigned
Qualifications
Education & Experience
- High School Diploma or GED required
- 35 years of experience in an office environment required
- 12 years of supervisory or leadership experience preferred
Skills & Competencies
- Strong customer service and organizational skills
- Ability to manage multiple priorities and adapt quickly
- Excellent communication and interpersonal skills
- Professional demeanor especially under pressure
- Proficiency in Microsoft Office; Teams Voice experience a plus
- Ability to build relationships with clients vendors and colleagues
- Strong problem-solving and decision-making skills
Physical & Work Environment
- Office-based role with frequent sitting and computer use
- Occasional lifting (up to 30 lbs) and light physical activity
- Ability to handle frequent interruptions
- Moderate noise environment
Schedule & Requirements
- MondayFriday 9:00 AM 5:00 PM (shorter summer Fridays)
- Required Saturday hours during tax season on a rotation (March 1 April 15)
- Occasional early mornings for facilities coordination
- Occasional travel to Brookfield WI
Why Join SVA
At SVA youll be part of a collaborative team that values service professionalism and continuous improvement. This role offers the opportunity to make a meaningful impact on daily operations while leading a critical function within the firm.
Required Experience:
Senior IC
Key Skills
About Company
SVA provides professional services in tax, accounting, and business consulting services. SVA helps clients optimize their business processes and technology.
