Director, Head of Bancassurance Business Academy
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Job Location:
Monthly Salary:
Posted on:
14 hours ago
Vacancies:
1 Vacancy
Job Summary
The Head of Bancassurance Academy works closely with the Head of Distribution Strategy and Transformation Asia (AVP) and the regional heads of bancassurance partnerships to drive a culture of training for performance across all bancassurance channels in Asia. The role involves working collaboratively with country training channel heads in guiding the direction standards strategies and learning culture that have a direct impact on improving customer experience and satisfaction with Manulife solutions.
The position is responsible for identifying training gaps developing and delivering relevant training programs that will help contribute to the uplift in key performance metrics around sales productivity recruitment of advisors and sales leaders overall retention of sales advisors bancassurance staff competencies and customer satisfaction (NPS). This role works in partnership with Regional Agency Bancassurance IFA/Broker Heads Regional Head of Distribution Strategy to deliver on the overall business goals of the Asia region.
Position Responsibilities:
Working with External Training Partners to identify develop and customize relevant programs
Finalization and rollout of the standard Learning framework across all channels in the markets to support the strategic intent by market
Ensure clear path of execution and a prioritized plan is created for each market based on their individual situation / focus areas but in line with the overall framework
Completion of projects involving delivery mechanisms to address challenges of geographically dispersed advisors including hybrid-blended learning technology enablers to the learning process and self-learning platforms
Increases in the skill level and professionalism of Manulife sales consultants and their leaders through certification standards
Ensure there is a clear path of development by role for advisors and leaders and that this is seen as a key attraction for new hires as well as retention
Broadening the offering of programs (internal and external) available that contribute to individual sales activity and productivity of advisors and recruitment capability of leaders
Improvements in the customer experience as measured by Net Promoter Score (NPS) results
Indirect impact on recruitment and retention of quality banca advisors and leaders
Required Qualifications:
Ability to identify training needs conceptualize design and deliver end-to-end training programs
Financial Planning and/or professional training certifications preferred
8-10 years Bancassurance training & development experience preferred
Proven leadership and influencing skills
Demonstrated project management skills
University Degree
Highly developed communication & relationship skills
Execution oriented with track record of success
English speaking minimum (additional languages an asset but not required)
Ability to be resourceful in meeting objectives
Ability to work cross functionally with other Manulife departments (eg: IT Marketing Wealth Management Legal Compliance etc) to achieve business objectives
When you join our team:
Well empower you to learn and grow the career you want.
Well recognize and support you in a flexible environment where well-being and inclusion are more than just words.
As part of our global team well support you in shaping the future you want to see.
About Manulife and John Hancock
Manulife Financial Corporation is a leading international financial services provider helping people make their decisions easier and lives better. To learn more about us visit is an Equal Opportunity Employer
At Manulife/John Hancock we embrace our diversity. We strive to attract develop and retain a workforce that is as diverse as the customers we serve and to foster an inclusive work environment that embraces the strength of cultures and individuals. We are committed to fair recruitment retention advancement and compensation and we administer all of our practices and programs without discrimination on the basis of race ancestry place of origin colour ethnic origin citizenship religion or religious beliefs creed sex (including pregnancy and pregnancy-related conditions) sexual orientation genetic characteristics veteran status gender identity gender expression age marital status family status disability or any other ground protected by applicable law.
It is our priority to remove barriers to provide equal access to employment. A Human Resources representative will work with applicants who request a reasonable accommodation during the application process. All information shared during the accommodation request process will be stored and used in a manner that is consistent with applicable laws and Manulife/John Hancock policies. To request a reasonable accommodation in the application process contact .
Working Arrangement
Required Experience:
Director
Key Skills
About Company
Manulife is a leading financial services group. We provide financial advice, insurance, as well as wealth and asset management solutions for individuals, groups and institutions.
