Assistant Vice President, Order Management & Sales Support

Gurgaon - India

Monthly Salary: Not Disclosed

Posted on: Yesterday

Vacancies: 1 Vacancy

Job Summary

Ready to build the future with AI
At Genpact we dont just keep up with technologywe set the pace. AI and digital innovation are redefining industries and were leading the charge. Genpacts AI Gigafactory our industry-first accelerator is an example of how were scaling advanced technology solutions to help global enterprises work smarter grow faster and transform at scale. From large-scale models to agentic AI our breakthrough solutions tackle companies most complex challenges.
If you thrive in a fast-moving innovation-driven environment love building and deploying cutting-edge AI solutions and want to push the boundaries of whats possible this is your moment.
Genpact (NYSE: G) is anadvanced technology services and solutions company that deliverslastingvalue for leading ourdeep business knowledge operational excellence and cutting-edge solutions we help companies across industries get ahead and stay by curiosity courage and innovationour teamsimplementdata technology and AItocreate tomorrow to know us onLinkedInXYouTube andFacebook.

Inviting applications for the role of Assistant Vice President Order Management & Sales Support
In this role you will be responsible for demonstrating innovation and intuition in identifying areas requiring operational adaptation and/or improvement of existing processes in healthcare industry.

Key Responsibilities:

Operations:
Lead ops team of 50 resources for Order Management Invoicing & Sales Support function of a multi-franchise automotive dealer company.
Overlook new work scope transitions ensure stable ops delivery & drive knowledge management.
Understand and learn the work-scope managed by his/her team members.
Establish standard operating procedures ensure adherence by the team to the same
Support change management for clients and Genpact.
Own people managements aspects such as hiring grooming upskilling career development etc.
Establish Daily Management in the team.
Oversee team delivery outcomes & performance through direct and indirect reporting via TLs.
Collaborate and work with other Genpact business leaders and functional leaders.
Create strong solution differentiation by integrating Process Tech and Analytics.
Establish mechanisms to identify and address performance gaps or breakthroughs and develop improvement plans.
Engage internal and external communications including calls workshops and meetings.
Candidate will require to work from office.

Client Management:
Responsible for client governance & connect daily/ weekly / monthly / quarterly or as required by Genpact or clients.
Responsible for driving SLA adherence.
Respond to customer inquiries and escalations.
Ensure accuracy / integrity of data.
Enhance client experience through superior service; implement new tools and technologies.

Process Improvements:
Drive automation and improvements within processes to streamline operations through Lean Digital Six Sigma and other tools.
Be flexible to learn new tools and options to improve outcomes for team and clients.

Specific Competencies (Essential)
Ability to prioritize and manage effectively across many competing and concurrent tasks.
Exceptional verbal & written communication and Presentation skills. Should be able to prepare & present independently & confidently to Genpact senior leadership and Client organization.
Ability to manage through indirect authority and matrixed organization structures.
Strong negotiation facilitation and influencing and consensus building skills.

Qualifications
Minimum & Preferred qualifications
Must have skills/experience:
oMust be a graduate with vast work experience.
oCandidate must have Order Management & invoicing experience
oShould have led teams of at least 50 employees for good years.
oStrong problem-solving skills and attention to detail.
oExperience in front-ending transitioning and stabilizing new deals or relationships.
oFlexible schedule and ability to work under pressure.
Desired skills:
oStrong preference will be given for candidates with prior working knowledge of Pinewood
oPrior experience of working in the automotive industry.
oExperience of activities in a dealership environment

Why join Genpact
Lead AI-first transformation Build and scale AI solutions that redefine industries
Make an impact Drive change for global enterprises and solve business challenges that matter
Accelerate your careerGain hands-on experience world-class training mentorship and AI certifications to advance your skills
Grow with the best Learn from top engineers data scientists and AI experts in a dynamic fast-moving workplace
Committed to ethical AI Work in an environment where governance transparency and security are at the core of everything we build
Thrive in a values-driven culture Our courage curiosity and incisiveness - built on a foundation of integrity and inclusion - allow your ideas to fuel progress
Come join the 140000 coders tech shapers and growth makers at Genpact and take your career in the only direction that matters: Up.
Lets build tomorrow together.
Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race color religion or belief sex age national origin citizenship status marital status military/veteran status genetic information sexual orientation gender identity physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values respect and integrity customer focus and innovation.
Furthermore please do note that Genpact does not charge fees to process job applications and applicants are not required to pay to participate in our hiring process in any other way. Examples of such scams include purchasing a starter kit paying to apply or purchasing equipment or training.

Required Experience:

Exec

Key Responsibilities: