Senior Customer Success Manager

Tokyo - Japan

Monthly Salary: Not Disclosed

Posted on: Yesterday

Vacancies: 1 Vacancy

Job Summary

Are you a proactive relationship manager with a knack for guiding clients to success Join us at Ivanti to help customers unlock maximum value from our solutions drive adoption and champion their ongoing growth. Your expertise will turn satisfied customers into loyal advocates while powering business results for both Ivanti and our clients.

Why this role matters

Youre at the center of Ivantis missionhelping customers make the most of their technology so their businesses thrive. Youll work across teams to drive solutions that keep our clients systems running smoothly and securely making sure every interaction delivers value. Your work has a direct impact on how customers experience Ivantis cutting-edge products their long-term success and our ability to build lasting partnerships. Join us and help create a collaborative team that makes a difference every day.

What youll do:

Managepost-sale relationships with clients acting as their trusted advisor for all things Ivanti.
Driveproduct adoption and utilization through deep understanding of customer business needs and technical expertise.
Advisecustomers on advanced product features recommending strategies for achieving their specific business goals.
Identifyopportunities for upselling cross-selling and renewal to maximize value for both the customer and Ivanti.
Collaboratewith cross-functional teams (Marketing Sales Engineering Professional Services Training Support Finance) to resolve issues and deliver seamless experiences.
Leadclient escalation response and coordinate efforts to deliver successful solutions.
Buildlasting client partnerships by sharing best practices and fostering trust.

What you will bring:

3 years experience in customer success account management technical support or related fields.
Deep understanding of client business processes and ability to translate technical product features into impactful outcomes.
Excellent communicatorconfident advising both business and technical stakeholders.
Strong analytical mindset and problem-solving skills.
Ability to manage multiple accounts prioritize tasks and deliver results.
Experience with SaaS IT solutions or CRM platforms is preferred.
Bonus points for certifications exposure to global environments and multilingual skills.

Why Ivanti

Friendly flexible working model:Choose where you work best and enjoy a healthy work-life balance.
Competitive compensation & rewards:Health wellness and financial benefits tailored for you and your family.
Global diverse teams:Collaborate with talented colleagues across 23 countries.
Learning & development:Access industry-leading learning tools to grow your skills and career.
Equity & belonging:Every voice matters. Your story shapes our solutions for a changing world.

What drives us

Ivantis mission is to elevate human potential within organizations by managing protecting and automating technology for continuous innovation. Diverse perspectives and inclusive decisions drive our ability to deliver world-class solutions to our customers.

Inclusion at Ivanti

Ivanti is committed to building a diverse team and fostering an inclusive workplace where everyone belongs. We welcome applicants from all backgrounds and walks of life. If you need adjustments during the process reach out to were happy to help.

Ready to help customers become true success stories
Apply now with your resume and let us know why youre excited to join Ivantis Customer Success Team!

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Required Experience:

Manager