Customer Engagement Executive

Dream Big. Go Beyond. Be Unstoppable.

About Us

Kyriba is a global fintech leader empowering CFOs and finance teams with cloud-based treasury payments and risk management solutions. We serve 3000 customers worldwide managing $15 trillion in payments annually and helping businesses optimize liquidity performance across the enterprise.

Were on a mission to become the most sought-after cloud technology company globally. We think big innovate relentlessly and challenge the status quo every day. If you are a problem-solver whos ready to push boundaries and achieve more than you thought possible-youll find an exceptional career within an extraordinary business.

Who You Are:

You possess strong business acumen and the ability to interpret and utilize industry and company information to understand customers needs and effectively communicate how well help them become best run organizations. You are a Customer Success professional who consults with customers to uncover and help achieve their business goals. You cultivate C-level relationships and bring data driven insights to life. You will also be responsible for developing high-trust relationships with your customers measured through growth attrition retention and relationship health. This is a strategic role working with our customers Kyribas internal teams and has central importance to our ongoing success as a company.

How You Will Contribute:

• Engage with Kyribas customers to drive and accelerate their value realization and to ensure business outcomes are being met through consumption of their purchased solutions & success service entitlements consequently achieving mutual success across the customer lifecycle.

• Manage a diverse portfolio of customers including large global businesses and customers with a high-level of complexity focus and intensity

• Proactively engage customers to ensure they adopt full functionality to get maximum value from Kyriba

• Facilitate executive meetings that measure progress and business impact

• Strong outcome focused drive to deliver value to customers in support of profitable growth and retention goals.

• Establish success metrics annual goals and key objectives with the customer. Leverage data & tools to track and deliver these metrics and goals.

• Forecast risk of revenue loss in account base by anticipating and planning for your customers needs

• Develop and document advanced cross-functional account strategies in Customer Success Plans deliver success through value and insight relevant and unique to each customer

• Identify opportunities at customer to grow Kyriba footprint through expansion of services

• Establish maintain and grow broad and deep relationships within each customer account driving a successful customer lifecycle management strategy

• Facilitate Customer Advisory Counsels and support board member relationships

• Exercise Self-awareness

• Prioritize multiple competing priorities and stakeholders

• Proactively collaborate with cross-functional teams to achieve successful customer outcomes

Travel: 30% travel may be expected.

Qualifications & Experience:

• Strong professional English language skills required; strong professional Japanese language skills (native proficiency preferred)

• Four-year undergraduate degree preferred

• 5 years of experience in Customer Success Account Management or Sales

• Strong knowledge of SaaS models and value-based engagement

• Strong business and financial acumen; treasury domain expertise is a plus

• Track record of driving client adoption retention and growth

• Expert relationship-building communication and stakeholder management skills

• Advanced problem-solving negotiation and organizational abilities

• Ability to balance multiple priorities and drive results in a dynamic environment

• High degree of accountability a can-do attitude and customer empathy

• Experience facilitating executive-level meetings and advisory boards is a plus

求める人物像

ビジネスに関する高い洞察力を持ち業界企業情報を適切に解釈活用しながら顧客ニーズを深く理解し顧客が最高水準の組織となるための支援方法を的確に提案説明できる方を求めています

カスタマーサクセスのプロフェッショナルとして顧客と伴走しビジネス目標の設定発見から達成までをコンサルティングを通じて支援します経営層との強固な関係を構築しデータに基づいたインサイトの提供を実現します

また成長率解約率継続率関係性の健全性などの指標をもとに顧客との信頼関係を構築発展させることにも責任を負います本ポジションは顧客およびKyriba社内の両チームと密に連携する戦略的な役割であり当社の継続的な成功において中核を担います

職務内容

• Kyribaの顧客と協働し購入済みソリューションおよびサクセスサービスの活用を通じてビジネス成果を実現できるよう価値実現Value Realizationを推進加速しカスタマーライフサイクル全体にわたり相互の成功を実現する

• 大規模なグローバル企業や高い複雑性集中度重要度を持つ顧客を含む多様な顧客ポートフォリオを担当管理する

• 顧客がKyribaから最大限の価値を得られるよう機能の採用アダプションを積極的に促進する

• 進捗状況およびビジネスインパクトを測定レビューするエグゼクティブミーティングを主導する

• 成果志向で顧客価値の提供を推進し収益性の高い成長および継続率目標の達成を支援する

• 顧客と共に成功指標Success Metrics年間目標主要目的を定義しデータやツールを用いて進捗を可視化しながら達成に向けて推進する

• 顧客ニーズを先読みして計画を立て担当顧客における収益損失リスクを予見低減する

• カスタマーサクセスプランにおいて高度かつ部門横断的なアカウント戦略を策定文書化し各顧客に即した価値提案とインサイト提供を通じて成功を支援する

• サービス拡大を通じて顧客企業内におけるKyribaのプレゼンス拡大機会を特定する

• 各顧客アカウント内で幅広く深い関係性を構築維持発展させ効果的なカスタマーライフサイクル管理戦略を推進する

• カスタマーアドバイザリーカウンシルを主導し取締役レベルの関係構築を支援する

• 高い自己認識を持ち自らの行動成果を客観的に振り返りながら改善につなげる

• 複数の相反する優先事項やステークホルダーの要望を整理し適切に優先順位付けを行う

• 部門横断チームと主体的に連携し顧客の成功を実現する

出張業務上全体の約30%程度の出張が見込まれます

資格経験

• ビジネスレベルの英語力必須;ビジネスレベルの日本語力必須(ネイティブレベル尚可)

• 4年制大学卒業望ましい

• カスタマーサクセスアカウントマネジメントまたは営業における5年以上の実務経験

• SaaSモデルおよび価値ベースのエンゲージメントに関する深い理解

• ビジネスおよび財務に関する高い知見財務トレジャリー領域の専門知識があれば尚可

• 導入促進継続率向上成長推進に関する実績

• 卓越した関係構築力コミュニケーション力ステークホルダーマネジメント力

• 高度な問題解決力交渉力組織力

• 変化の大きい環境下で複数の優先事項のバランスを取りながら成果創出を推進できる能力

• 高い責任感とやり切る姿勢顧客への共感力

• エグゼクティブレベルのミーティングまたはアドバイザリーボードの主導経験あれば尚可

Our Values Guide Everything We Do

• Think Big & Constantly Innovate: We have the confidence to think big embrace change challenge the status quo and continuously evolve - incorporating new technologies and driving industry progress.

• Put our Customers Needs First: We are passionate about delivering the highest value for our customers and supporting them with end-to-end care throughout their journey with us.

• Act with Integrity: Integrity is at the heart of everything we do. We take personal responsibility for our actions own our decisions and honour each others contributions. We empower each other through honesty respect trust and transparency.

• Work as One Team: We are driven by our common goals and share in each others successes and failures learning and working together as a team where everyone can bring their best selves.

• Strive for Excellence while Having Fun: We enjoy tackling new challenges together and revel in continuous improvement as we deliver with ultimate professionalism the very best for our customers while exceeding our own expectations.

Kyriba offers a comprehensive compensation package including a range of health welfare and wellbeing benefits designed to support both your professional and personal life.

Kyriba believes that everyone has the ability to make an impact and we are proud to be an equal opportunity employer committed to providing employment opportunity regardless of sex race creed color gender religion marital status domestic partner status age national origin or ancestry physical or mental disability medical condition sexual orientation pregnancy military or veteran status citizenship and genetic information.

If you require a reasonable accommodation to complete any part of the application or interview process or to perform essential job functions please contact us at . Requests will be handled confidentially and in accordance with applicable local laws.