Workforce Student Success Manager

WORKFORCE STUDENT SUCCESS MANAGER
Grade: 14
FLSA: Exempt
Location: Williston Campus (Hybrid)
Bargaining Unit: VSCUP-PAT

BASIC FUNCTION

To provide comprehensive advising enrollment support and case management for learners entering Vermont State University through workforce programs apprenticeships and employer-sponsored education. Position is responsible for managing workforce-generated leads supporting student progression into and through academic programs and serving as the primary point of contact for HireAbility participants and students requiring disability-informed navigation.

CHARACTERISTIC DUTIES & RESPONSIBILITIES

Enrollment Management & Lead Conversion (40%)

• Manage and follow up on prospective students originating from workforce apprenticeship and employer-sponsored programs.
• Conduct outreach to encourage matriculation and support enrollment goals.
• Coordinate with Admissions to align workforce lead processes communication and data tracking.
• Develop continuation and enrollment plans for employer-sponsored learners and near-completers.
• Use enrollment systems and reporting tools to monitor progress and inform outreach strategies.

Workforce & Apprenticeship Advising (40%)

• Provide academic and career advising for workforce learners apprentices and employer-sponsored students.
• Assist students with onboarding course selection degree planning and navigation of university policies.
• Monitor student progress and conduct proactive outreach at key points in the academic lifecycle.
• Collaborate with faculty academic support services and CWPE leadership to address student needs and barriers.

Online Learning Support (10%)

• Support workforce learners enrolling in online programs including program selection and onboarding.
• Coordinate with online learning staff to promote retention and address student concerns.

VCAP & Disability-Focused Navigation (10%)

• Serve as primary contact for all HireAbility participants maintaining continuity of advising and case management.
• Coordinate with HireAbility and other agencies to support students requiring disability-related accommodations or services.
• Provide barrier-reduction support and assist students in accessing university and community resources.

SUPERVISION RECEIVED

General supervision is received from the Executive Director - Center for Workforce & Professional Education.

MINIMUM QUALIFICATIONS

Bachelors degree in an appropriate discipline and 25 years of professional experience in education advising workforce development counseling or related field; or a combination of education and experience from which comparable knowledge and skills are acquired.

PREFERRED QUALIFICATIONS

Masters degree in an appropriate field. Experience working with adult learners apprenticeship programs disability services or workforce development partnerships.

KNOWLEDGE SKILLS & ABILITIES

• Knowledge of academic advising practices and student development principles.
• Understanding of workforce education apprenticeships and employer-sponsored training.
• Knowledge of disability services and vocational rehabilitation systems.
• Strong communication interpersonal and case management skills.
• Ability to work effectively with diverse student populations faculty employers and agency partners.
• Skill in organizing work managing multiple tasks and using data to inform decisions.
• Commitment to diversity equity inclusion and student-centered service.

LOCATION

Hybrid position based at the Williston Campus with occasional travel to other sites employer locations and partner agencies.

Compensation: The budgeted compensation for this position is $70000.

Benefits Package:

• Medical Insurance
• Dental Insurance
• Vision Insurance
• Retirement Plan
• TuitionWaiver to Vermont State Colleges
• Tuition Waiver to UVM* for dependent children
• Employee Assistance Program
• Long Term Disability
• 14 Paid Holidays
• Medical Personal and Vacation Leave

This general outline illustrates the type of work which characterizes the job classification. It is not an all-encompassing statement of the specific duties responsibilities and qualifications of individual positions assigned to the classification.

We encourage applicants with a demonstrated interest in building and supporting an inclusive equitable and diverse community at VSC.

Vermont State University is a part of the Vermont State Colleges System (VSCS). VSCS values individual differences that can be engaged in the service of learning. Diverse experiences from people of varied backgrounds inform and enrich our community. VSCS strongly encourages applications from historically marginalized and underrepresented populations. VSCS is an equal opportunity employer in compliance with ADA requirements and will make reasonable accommodations for the known disability of an otherwise qualified applicant. Please contact our HR office for assistance with accommodations at.

NOTE: This job could be subject to a criminal background check. Any offer of employment may be contingent upon the satisfactory results of this check.

Required Experience:

Manager