Dutch-speaking Customer Expert
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Job Location:
Thessaloníki - Greece
Monthly Salary:
Not Disclosed
Posted on:
7 hours ago
Vacancies:
1 Vacancy
Job Summary
Dutch-speaking Customer Expert Start Date: 18 May
Location: Remote from Thessaloniki Greece (TP Thessaloniki Attrina)
Work Model: Remote
Schedule: MondayFriday occasional weekends
Shifts: Rotating 08:0023:00
Salary: 1300 gross/month
Relocation: Comprehensive support phased bonuses
About the Role
Join our team as a Dutch-speaking Customer Expert where youll be the first point of contact for customers and partners. Youll manage after-sales support via phone chat and email handling topics such as orders delivery status product details invoicing and complaints.
This position is ideal for proactive problem-solvers who enjoy complex issue resolution and want to grow into roles such as mentor trainer or quality specialist.
Why Thessaloniki
Although the role is remote youll be living in Thessaloniki a Mediterranean city known for its history culture seaside views and relaxed lifestyle.
To support your move we offer full relocation assistance so you can focus on settling in and enjoying the city.
Contract Details
- 8-month contract
- Start date: 18 May
- Cross-skill opportunities across channels
- Work with multiple internal & external tools
- Handle escalations with a solution-driven approach
Salary Bonuses & Relocation Package
Monthly Salary
- 1300 gross/month
Performance Bonus
- Up to 15% of monthly gross salary (productivity-based)
Relocation Bonuses (phased)
- 400 gross after 3 months
- 400 gross after 6 months
- 400 gross after 9 months
Accommodation Bonus
- 150 gross/month for the first working year
Requirements
- Dutch: C1
- English: B2
- Solid PC & multitasking skills
- Excellent stress tolerance
- Strong problem-solving ability
- Previous customer-facing or sales experience is a plus (not mandatory)
Your Responsibilities
- Provide high-quality support via phone chat and email
- Manage after-sales cases: orders delivery payments warranties returns
- Resolve escalated and complex situations
- Use multiple tools to identify and solve customer issues efficiently
- Collaborate with partners and internal teams
- Maintain a professional customer-first approach at all times
