Manager, Fraud Quality Assurance
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Job Location:
Monthly Salary:
Posted on:
2 days ago
Vacancies:
1 Vacancy
Job Summary
Requisition ID: 254509
We are committed to investing in our employees and helping you continue your career at ScotiaGBS
Purpose
Contributes to the overall success of the Department ensuring specific individual goals plans initiatives are executed / delivered in support of the teams business strategies and objectives. Ensures all activities conducted are in compliance with governing regulations internal policies and procedures.
Reporting to the Senior Manager Fraud Governance & Internal control this role leads the Fraud QA team in GBS Bogota and is accountable for ensuring established KPI and service levels are met activities are executed as scheduled providing coaching and managing performance of direct reports.
Accountabilities
Champions a customer focused culture to deepen client relationships and leverage broader Bank relationships systems and knowledge.
Provides direction and support to the Quality Assurance team to ensure the team meets all business requirements that are aligned with agreed to service level agreements and that the team contributes to achieving optimal fraud outcomes by ensuring all policies procedures authority limits are followed and that Advisors are providing a positive customer experience.
Ensures case quality assurance standards are maintained up to date in keeping with established and evolving standards regulatory requirements processes and procedures for a wide range of fraud case types.
Leads regular team meetings to ensure that expectations which include accountabilities objectives goals are effectively communicated and monitored for all direct reports.
Develops the Quality Assurance Analysts ensuring that adequate strategies and plans to recruit train employees to enhance skills knowledge and abilities of the team are in place.
Ensures all reporting tracking and other forms of documentation are completed in a timely basis and when necessary support in compliance and audit reviews.
Responsible for the effective delivery of internal and external case quality calibrations.
Understands how the Banks risk appetite and risk culture should be considered in day-to-day activities and decisions.
Actively pursues effective and efficient operations of his/her respective areas in accordance with Scotiabanks Values its Code of Conduct and the Global Sales Principles while ensuring the adequacy adherence to and effectiveness of day-to-day business controls to meet obligations with respect to operational compliance AML/ATF/sanctions and conduct risk.
Champions a high performance environment and contributes to an inclusive work environment.
Reporting Relationships
Primary Manager: Senior Manager Fraud Governance & Internal Controls
Direct Reports: Senior Fraud QA Analyst Fraud QA Analysts
Shared Reports: Dotted line reporting to Director IB Fraud Program and GBS Head
Dimensions
Support of Canadian Fraud Management including client facing and non-client facing teams across multiple campuses
Support other key business partners
Ability to use and navigate different systems (examples but not limited to: Verint Avaya Nuance Genesis PRM AS400 TSYS FIQM Pega SD and others)
Education / Experience / Other Information
Post secondary education required with minimum of 5 years experience; post graduate degree preferred
Experience in the financial services industry. Experience in Fraud Management is preferred.
People management skills (preferred) and demonstrated leadership skills independence and collaboration with an ability to build strong partnerships
Intermediate knowledge/ experience with Data Analytics preferred.
Ability to analyze QA results identify themes and trends and communicate clear insights to stakeholders.
Knowledge of banking products and services; fraud management processes and procedures (preferred)
Strong attention to detail and critical thinking
Superior verbal and written communication skills; ability to write clearly and concisely.
Comfortable interacting with internal stakeholders and providing constructive challenge to Fraud Operations
Ability to prioritize tasks with a strong sense of urgency
Ensure confidentiality and privacy of information
Fluency in English is required
Location(s): Colombia : Bogota : Bogota
Scotia GBS is a Scotiabank Group company located in Bogota Colombia created to support different processes of the Bank and the development and execution of its global services strategy in 15 countries in the Americas. It is composed of 7 service units. We offer an inclusive positive work environment and competitive benefits.
At ScotiaGBS we value the unique skills and experiences each individual brings to the Bank and are committed to creating and maintaining an inclusive and accessible environment for everyone. Candidates must apply directly online to be considered for this role. We thank all applicants for their interest in a career at ScotiaGBS; however only those candidates who are selected for an interview will be contacted.
Required Experience:
Manager
Key Skills
About Company
Scotiabank is one of the leading foreign banks serving large national and multinational corporations in the U.S. through its Global Banking and Markets, Global Transaction Banking and Wealth Management business lines.
