Application Support Engineer (L1 & L2 Support)
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Job Location:
Norton, OH - USA
Monthly Salary:
Not Disclosed
Posted on:
5 hours ago
Vacancies:
1 Vacancy
Job Summary
Application Support Engineer (L1 & L2 Support)
Location: Norton Boston MA (3 Days Onsite)
Job Type: Contract / Full-Time
Experience: 6 10 Years
We are seeking an experienced Application Support Engineer to provide L1 and L2 support for enterprise systems across manufacturing laboratory and clinical environments. The ideal candidate will have hands-on experience supporting multiple applications and ensuring smooth operations in a regulated environment.
Technologies / Applications (Experience Required in Few/Most)- MES (Manufacturing Execution Systems)
- IDBS PIMS
- AVEVA PI
- Lab Systems (LIMS QC & CMC exposure is a plus)
- Waters Empower
- Waters Connect
- SmartQC
- Emerson RTMS
- HxGN EAM CMMS
- SEEQ
- Heavensight MIT (SAP Scanners)
- Clinical Trial Systems (N-Side or similar)
- Provide user system training and onboarding support
- Understand and document business processes and workflows
- Manage user access requests and role assignments
- Perform report generation and data extraction
- Act as first line of troubleshooting for system issues
- Handle basic system administration and configurations
- Support application installations and environment setup
- Monitor and manage tickets with vendor helpdesk systems
- Manage change management (process & system level)
- Maintain master data management and data integrity
- Handle system documentation (SOPs design specifications)
- Perform user access reviews and audit readiness activities
- Support validation processes (biannual/periodic reviews)
- Act as second-line support with ISM and vendor teams
- Monitor security patches upgrades and system performance
- Perform system maintenance restarts and health checks
- Strong experience in L1/L2 Application Support
- Experience supporting enterprise systems (manufacturing/lab/clinical)
- Knowledge of incident problem and change management
- Experience with ticketing tools (ServiceNow or similar)
- Strong troubleshooting and analytical skills
- Understanding of GxP / regulated environments (preferred)
- Experience with MES PIMS LIMS or clinical systems
- Exposure to SAP integrations or scanner-based tools
- Knowledge of reporting tools and data systems
- Experience working with vendor-managed applications
Thanks & Regards
Adarsh Mallik IT Recruiter
CENTSTONE SERVICES
