Customer Success Manager German Speaker (mfd)

About Cozero

Cozero is a SaaS company on a mission to make carbon management accessible and actionable for businesses worldwide. Our platform gives enterprises the tools to measure understand and reduce their carbon footprint from building robust carbon accounting frameworks and applying the right emission factors to designing meaningful decarbonization strategies that drive real-world impact.

Our platform gives businesses the tools and clarity they need to turn climate commitments into concrete action. Were a young ambitious team that moves fast thinks creatively and genuinely cares about the work we do.

Role Overview

Were looking for a Customer Success Manager to become a trusted expert and strategic partner to our enterprise clients: guiding them through their sustainability journey and helping them get maximum value from the Cozero platform. Youll have real room to shape your role pick up new skills and have a tangible impact on how we serve our customers.

This is a customer-facing role with real weight. Our clients look to their CSM to answer hard questions on carbon accounting methodologies emission factor logic regulatory requirements and decarbonization planning.

You should either bring that knowledge or be genuinely driven to build it fast. Youll have real room to shape your role pick up new skills and have a tangible impact on how we serve our customers.

Seniority is flexible and will be shaped by your experience. Were also open to both full-time and part-time (4 days/week) arrangements finding the right person matters more to us than ticking a box on hours or title.

For this role it is required to be fluent in German and English at C1 level.

What youll do:

• Account ownership & accountability: Act as the single point of accountability for the overall health and revenue trajectory of their customer portfolio.

• Proactivity as the Trusted Advisor: Prioritize strategic foresight and measurable business outcomes over reactive problem-solving maximizing customer retention and expansion opportunities.

• Relationship management: Build and own complex long-term B2B relationships with key stakeholders including C-level executives and dedicated sustainability or ESG teams.

• Onboarding and adoption: Lead customer onboarding and implementation to ensure a smooth start then drive platform adoption and utilization.

• Climate & technical guidance: Provide strategic guidance on complex topics like carbon accounting standards (GHG Protocol GLEC) Scope 13 emissions and EU regulatory requirements (e.g. CSRD).

• Value realization & retention: Ensure customers get maximum value from the platform identify risks early increase retention and position relationships for renewals and expansion.

• Advocacy and feedback: Gather and analyze customer feedback to inform product improvements and serve as the voice of the customer to Product Tech and Sales teams.

Youll thrive in this role if you bring:

• 3 years of experience in B2B SaaS Customer Success or Account Management with experience managing complex enterprise accounts.

• Strong passion for climate action and knowledge of carbon accounting (CCF PCF) sustainability reporting and relevant compliance frameworks is a strong plus.

• Outstanding communication and presentation skills to articulate value explain complex technical and climate concepts and consult effectively with various stakeholders.

• Strong problem-solving and organisational skills with a detail-oriented approach to monitoring project timelines managing multiple priorities and building scalable CS processes.

• Fluent in German and English (C1 is required) with an expectation to conduct customer meetings and presentations in German.

Where Youll Work

Remotely within Germany ideally based in Berlin

Compensation & Benefits

Salary range

per year depending on experience and location.

We publish our salary bands openly for candidates and for our team because transparency isnt just a value its a practice.

Benefits

• 27 vacation days 1 day life event leave (wedding birth of child etc.) national holidays (depends on location).

• 500 EUR annual learning & development budget.

• 500 EUR one-time home office setup budget.

• 100 EUR monthly coworking budget (for those outside Berlin headquarters).

• VSOP (Virtual Stock Options) - share in Cozeros success.

• Regular team events throughout the year.

Why Join Cozero

• Real impact. Your work directly reduces carbon emissions at scale. Not theoretical actual tons of CO₂.

• Right timing. Series A funded (6.5M from Kvanted and ENV) growing fast working with enterprise customers who trust us with their decarbonization journey.

• Exceptional team. Work directly with our founders. Multicultural collaborative and genuinely passionate about climate action.

• Youll grow fast. Flat hierarchy. Your ideas ship. Direct impact on product and strategy.

Were committed to building diverse teams and creating an inclusive workplace. We welcome applications from all qualified candidates regardless of ethnic origin gender religion or belief age or sexual identity. Our recruitment process is fair objective and based solely on the skills and qualifications required for this role.