Senior Customer Service
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Job Location:
Ho Chi Minh City - Vietnam
Monthly Salary:
Not Disclosed
Posted on:
3 hours ago
Vacancies:
1 Vacancy
Job Summary
- Organize the resource of team to perform daily operation relevant to inquiries samples receipt/ dispatch test reports debt collection etc.
- Coordinate with Sales to approach clients (targeting Chinese clients) for generating revenue/ profit- Support line supervisor for handling both internal and external complaints relating CS issues and support to reply to clients on time for complaints relating operation
- Propose and review training needs and implement training as plan of team
- Working with lab supervisors for ensuring all job complete ontime to client
- Review all test report before sending them to client- Undertake any other duties relevant to CS/report of Lab when deemed as appropriate by Line Supervisor (or higher level)
Qualifications :
- University graduation with related background
- At least 3 years experience working in CS of laboratory testing field
- Good typing and computer skills
- Good communication skill in both Vietnamese and English
Additional Information :
Position may require an individual to return back to the laboratory other than regular business hours which can include evenings weekend / holidays when needed to meet business / customer commitments.
Remote Work :
No
Employment Type :
Full-time
Key Skills
- Typing
- Data Entry
- Customer Service
- Basic Math
- Computer Skills
- Windows
- Banking
- Upselling
- Pricing
- Sanitation
- Cash Handling
- Stocking
About Company
We are SGS the world's leading testing, inspection and certification company. We are recognized as the global benchmark for sustainability, quality and integrity. Our 99,600 employees operate a network of 2,600 offices and laboratories, working together to enable a better, safer and ... View more
