Room Controller
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Job Location:
Monthly Salary:
Posted on:
10 hours ago
Vacancies:
1 Vacancy
Job Summary
The Room Controller is responsible for managing room inventory coordinating room assignments and ensuring optimal room utilization to maximize guest satisfaction and hotel revenue. The role works closely with Front Office Housekeeping Reservations and Guest Relations to ensure rooms are allocated according to guest preferences VIP status and operational priorities.
Responsibilities
Room Allocation & Inventory Control
- Manage daily room assignment and room inventory to optimize occupancy and guest satisfaction.
- Prioritize room allocation for VIPs long-stay guests repeat guests and special requests.
- Monitor room status and coordinate with Housekeeping to ensure rooms are ready for arrival.
- Control room upgrades and ensure they follow hotel guidelines.
Coordination with Departments
- Work closely with Housekeeping to track room availability and cleaning progress.
- Coordinate with Reservations and Revenue Management regarding room availability and forecasted occupancy.
- Liaise with Guest Relations for VIP arrivals special amenities and personalized arrangements.
Guest Experience Management
- Ensure special requests such as connecting rooms high floors or specific room types are properly arranged.
- Support the Front Desk team in resolving room assignment issues or room changes.
- Monitor arrivals to ensure smooth check-in experience for guests.
Operational Control
- Review daily arrival departure and in-house guest lists.
- Manage overbooking situations in coordination with Front Office management.
- Maintain accurate room status in the Property Management System (PMS).
- Support the Front Desk team in performing check-in and check-out procedures.
Administrative Duties
- Prepare daily room control reports.
- Monitor room availability and forecast occupancy.
- Maintain communication logs regarding room assignments and guest requests.
Qualifications :
Knowledge and Experience
- Minimum 1 years of experience in Front Office department with supervisorial level
- Previous experience in a luxury hotel environment preferred
- Proficiency in Microsoft Office and PMS system
- Fluent in English; both in verbal and written
- Flexible working shifts weekends and holidays as required
Competencies
- Strong coordination and multitasking ability
- Attention to detail
- Service-oriented mindset
- Team collaboration
- Problem-solving skills
- Professional communication
Additional Information :
Opening for Vietnamese only
Remote Work :
No
Employment Type :
Full-time
Key Skills
- Hospitality Management
- Inventory Control
- Hotel Experience
- Hospitality Experience
- Infant Care
- Algebra
- Management Experience
- POS
- Cleaning Experience
- Hotel Management
- Leadership Experience
- Supervising Experience
About Company
As a pioneer in the art of responsible hospitality, the Accor Group gathers more than 45 brands, 5,600 hotels, 10,000 restaurants, and lifestyle destinations in 110 countries. While each brand has its own personality, where you will be able to truly find yourself, they all share a com ... View more
