IT Support Analyst
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Job Location:
Monthly Salary:
Posted on:
8 hours ago
Vacancies:
1 Vacancy
Job Summary
What you will be doing...
Analysis & Requirements
- Work with business stakeholders to understand needs pain points and priorities.
- Translate business requirements into clear functional and technical specifications.
- Analyze current systems and processes and recommend improvements or new solutions.
- Support feasibility studies and impact assessments for new initiatives.
Systems & Application Support
- Act as a subject matter expert for assigned applications and platforms.
- Troubleshoot and resolve complex incidents and problems coordinating with vendors when needed.
- Perform root cause analysis and implement long-term fixes not just quick workarounds.
- Monitor system performance and capacity and suggest improvements.
Projects & Changes
- Lead or support IT projects and change requests from analysis through implementation.
- Prepare and maintain documentation: requirements test cases user guidesand technical runbooks.
- Coordinate and perform testing (UAT) and support business users during go-live.
- Ensure changes follow internal standards security guidelines and change management processes.
Security & Compliance
- Ensure solutions follow security privacy and compliance requirements.
- Support audits by providing documentation and evidence when needed.
- Promote good security practices within the team and with business users.
Collaboration & Stakeholder Management
- Act as a bridge between business teams IT operations development and vendors.
- Communicate clearly about priorities timelines risks and impacts.
- Manage expectations and escalate issues when needed with clear options and recommendations.
Continuous Improvement & Standards
- Identify opportunities to automate manual tasks and streamline workflows.
- Contribute to IT standards templates and best practices.
- Keep up to date with relevant technologies and suggest where they can add value.
Qualifications :
What you will need...
Education & Experience
- Completed vocational training college degree or equivalent experience in IT computer science or a related field.
- Minimum of 46 years experience in a similar IT support / infrastructure role.
- Experience working with IT ticketing systems and following ITIL-based processes (ITIL a common framework for managing IT services).
- Advanced knowledge of Microsoft Windows Server () including Active Directory DNS DHCP and Group Policy.
- Advanced knowledge of Microsoft Windows desktop operating system.
- Experience with networking technologies including switching routing firewalls and VPN.
- Experience with virtualization platforms such as VMware and Hyper-V.
- Experience working with Microsoft 365 environments.
Nice to Have (Preferred)
- ITIL Foundation certification or similar.
- Microsoft Security and Cloud certifications.
- Experience in a global or multi-site enterprise environment.
- Experience in the security industry or with physical security systems (access control CCTV).
- Hands-on experience administering or supporting Linux systems (servers and workstations).
Technical Skills
- Strong knowledge of Windows Server and Workstation operating systems
- including user account management and advanced troubleshooting.
- Experience supporting Microsoft 365 (Outlook Teams OneDrive SharePoint)
- and common business applications.
- Advanced understanding of networks (Wi-Fi VPN IP addresses DNS) and
- how to troubleshoot common connectivity issues.
- In-depth knowledge of virtual environments.
- Experience with endpoint security tools (antivirus patching encryption MFA /
- multi-factor authentication).
- Ability to install configure and troubleshoot laptops desktops mobile
- devices and printers.
- Basic understanding of Security Frameworks (ISO27001 SOC2 etc.)
Remote Work :
No
Employment Type :
Full-time
Key Skills
About Company
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