ESSENTIAL DUTIES AND RESPONSIBILITIES

• Responsible for all shipment-level communication between Hellmann and all customers carriers and vendors (i.e. delays shipment status inquiries arrival notices billing etc.)

• Escalates all recurring carrier / vendor service issues to Supervisor

• Maintains service relations with customers carriers vendors and other Hellmann offices

• Responsible to ensure compliance with all applicable internal and external standard operating procedures and regulatory requirements

• Consults with supervisor prior to agreeing to non-standard services and/or pricing

• Ensures that customers are properly setup and maintained in company systems (i.e. POA credit application customer billing profilesetc.)

• Ensures that customer standard operating procedures (CSOPs) are developed and maintained in conjunction with Account Management and Sales

• Processes shipments in compliance with company standard operating procedures while complying with customer and regulatory requirements (i.e. Hellmann policies OBL Letter of Credit Cert. of Originetc.)

• Performs credit check prior to arranging transportation

• Submits insurance purchase requests upon request

• Verifies and confirms any additional charges incurred (i.e. driver waiting time demurrage detentionetc.)

• Promptly communicates all additional charges incurred to the customer to prevent disputed invoices

• Responsible to obtain / retrieve the Arrival Notice from the carrier

• Creates Broker Arrival Notice and passes to HWL Trade Services or Outside Broker within KPI

• Dispatches all Hellmann arranged deliveries or communicates necessary information to carrier / consignee for all non-Hellmann arranged deliveries

• Sends Customer Arrival Notice

• Collaborates with Trade Services to arrange inspections when required

• Ensures carrier and CFS are paid and have all required documentation to ensure timely availability / release of freight

• Enters and updates all required milestone tracking events within area of responsibility

• Performs other duties as assigned

SUPERVISORY RESPONSIBILITIES

This position does not supervise any direct reports.

QUALIFICATIONS

To perform this job successfully an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

EDUCATION AND EXPERIENCE

• Associates Degree (A.A.) from a two-year college or equivalent work experience or equivalent combination of education and work experience will be considered in lieu of educational requirement

• High School Diploma or GED

• One to three years of previous experience in freight forwarding industry preferred

• Completion of any industry related course is an asset

KNOWLEDGE SKILLS & ATTRIBUTES

• Organizational skills

• Time management and prioritization

• Customer-focused

• Adaptable / flexible to high-pressured environment

• Interpersonal skills

• Proficient in Microsoft Office Suite (Word Excel PowerPoint) Email and Internet

• Proficient in world geography shipping documentation and Incoterms preferred

• Proficient written and verbal communication skills in English

• Ability to calculate figures and amounts such as freight rates discounts and other percentages

PHYSICAL DEMANDS

While performing the duties of this job the employee is:

• Frequently required to stand and walk

• Regularly required to sit for extended periods

• Regularly uses arms to reach hands and fingers for computer and phone use

• Speaking clearly and listening for heavy phone contact

• Requires close-up and computer screen distance vision ability

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

ENVIRONMENT

The work environment characteristics are similar to those of an office setting with various office equipment.

All qualified applicants will receive consideration for employment without regard to race color religion sex sexual orientation gender identity national origin protected veteran status or disability status.