F&B Service Expert (Barista)

JOB SUMMARY

Complete opening and closing duties including setting up necessary supplies and tools cleaning all equipment and areas locking doors etc. Check with captain or supervisor before leaving at end of shift. Set up stock and maintain work areas. Stock ice glassware and paper supplies. Remove soiled wares from bar top and tables. Maintain cleanliness and condition of work areas bar bar unit tables and other tools following all set-up guidelines.

Follow all company and safety and security policies and procedures; report accidents injuries and unsafe work conditions to manager; and complete safety training and certifications. Ensure uniform and personal appearance are clean and professional maintain confidentiality of proprietary information and protect company assets. Welcome and acknowledge all guests according to company standards anticipate and address guests service needs assist individuals with disabilities and thank guests with genuine appreciation. Speak with others using clear and professional language. Develop and maintain positive working relationships with others and support team to reach common goals. Ensure adherence to quality expectations and standards. Read and visually verify information in a variety of formats (e.g. small print). Stand sit or walk for an extended period of time or for an entire work shift. Move lift carry push pull and place objects weighing less than or equal to 50 pounds without assistance

CRITICAL WORK ACTIVITIES

Safety and Security

• Follow company and department safety and security policies and procedures to ensure a clean safe and secure environment.
• Report work related accidents or other injuries immediately upon occurrence to manager/supervisor.
• Use proper equipment wear appropriate personal protective clothing (PPE) and employ correct lifting procedures as necessary to avoid injury.
• Follow policies and procedures for the safe operation and storage of tools equipment and machines.
• Identify and correct unsafe work procedures or conditions and/or report them to management and security/safety personnel.
• Complete appropriate safety training and certifications to perform work tasks.

Policies and Procedures

• Protect the privacy and security of guests and coworkers.
• Protect company tools equipment machines or other assets in accordance with company policies and procedures.
• Follow company and department policies and procedures.
• Ensure uniform nametags and personal appearance are clean hygienic professional and in compliance with company policies and procedures.
• Maintain confidentiality of proprietary materials and information.
• Perform other reasonable job duties as requested by Supervisors.

Guest Relations

• Address guests service needs in a professional positive and timely manner.
• Welcome and acknowledge each and every guest with a smile eye contact and a friendly verbal greeting using the guests name when possible.
• Assist other employees to ensure proper coverage and prompt guest service.
• Thank guests with genuine appreciation and provide a fond farewell.
• Provide assistance to individuals with disabilities including assisting visually hearing or physically-impaired individuals within guidelines( them when requested using words to explain actions writing directions on paper moving objects out of the way or offering access to Braille or TDD phones).
• Anticipate guests service needs including asking questions of guests to better understand their needs and watching/listening to guest preferences and acting on them whenever possible.
• Actively listen and respond positively to guest questions concerns and requests using brand or property specific process (e.g. LEARN PLEASED Guest Response LEAP) to resolve issues delight and build trust.
• Engage guests in conversation regarding their stay property services and area attractions/offerings.

Communication

• Speak to guests and co-workers using clear appropriate and professional language.
• Discuss work topics activities or problems with coworkers supervisors or managers discreetly and quietly avoiding public areas of the property.
• Talk with and listen to other employees to effectively exchange information.

Working with Others

• Support all co-workers and treat them with dignity and respect.
• Partner with and assist others to promote an environment of teamwork and achieve common goals.
• Develop and maintain positive and productive working relationships with other employees and departments.

Quality Assurance/Quality Improvement

• Comply with quality assurance expectations and standards.

Physical Tasks

• Read and visually verify information in a variety of formats (e.g. small print).
• Stand sit or walk for an extended period of time or for an entire work shift.
• Move lift carry push pull and place objects weighing less than or equal to 50 pounds without assistance.
• Grasp turn and manipulate objects of varying size and weight requiring fine motor skills and hand-eye coordination.
• Move over sloping uneven or slippery surfaces.
• Move up and down stairs and/or service ramps.
• Reach overhead and below the knees including bending twisting pulling and stooping.

General Food and Beverage Services

• Maintain cleanliness of work areas throughout the day practicing clean-as-you-go procedures.
• Notify management of maintenance repairs issues.
• Report any employee guest and/or vendor incidents and accidents to management and Loss Prevention at the time of
• the incident and/or accident.
• Follow appropriate procedures for serving alcohol (e.g. TIPs (Training for Intervention Procedures) CARE (Control
• Alcohol Risks Effectively)).
• Assist your and other departments when needed to ensure optimum service to guests.

Closing

• Complete closing duties including storing all reusable goods breaking down goods cleaning all equipment and areas returning equipment to proper locations locking refrigerators restocking items turning off lights locking doors and completing daily cleaning checklist.
• Check with captain or supervisor before leaving at end of shift.

Beverage/Coffee Cart

• Set up stock and maintain work areas.