IT Hardware & System Support
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Job Location:
Monthly Salary:
Posted on:
11 hours ago
Vacancies:
1 Vacancy
Job Summary
RPN provides pharmaceutical and life science companies with the strategic in-market and executional expertise needed to deliver successful Regulatory Affairs and Market Access outcomes throughout the entire product life cycle and across international markets.
We are looking for a curious proactive and solutionoriented professional with a strong interest in IT and business applications.
The role includes both daytoday support to internal users and operational activities related to the configuration and optimization of company applications.
Key Responsibilities:
- Provide firstline support to internal users on company applications and digital tools ensuring timely and professional issue resolution.
- Troubleshoot functional and configuration issues related to software platforms networking user access permissions and collaboration tools.
- Support onboarding activities by setting up user accounts managing access rights and assisting with the initial configuration of corporate applications.
- Monitor and handle incidents and service requests ensuring followup and clear communication with users and stakeholders.
- Ensure compliance with IT policies security guidelines and best practices in daily support activities.
- Support managing company devices and implementation and optimisation of new software and tools.
Requirements must have:
- At least 1-2 years of experience in IT support application support networking or similar roles.
- Good knowledge of Microsoft 365 environment (Sharepoint Power Automate ecc.)
- Good knowledge of operating systems Active Directory Log management systems and Database management.
- Familiarity with CMS website creation and management.
- Understanding of user accounts permissions and digital collaboration environments.
Soft Skills:
- Structured and methodical approach: ability to manage tasks priorities and small project activities with discipline and accuracy.
- Effective communication: clear professional interaction with users and stakeholders especially when explaining technical topics to nontechnical audiences.
- Continuous learning and problemsolving mindset: curiosity toward new tools and features combined with a proactive approach to identifying issues proposing solutions and ensuring followthrough.
Contract details:
- The type of contract will be evaluated based on the candidates experience
- Location: Pisa
- Hybrid work
Benefits:
- Competitive corporate welfare plan
- Birthday leave
The selection respects Legislative Decree 198/2006 and is open to candidates of any orientation or expression of gender sexual orientation age ethnicity and religious belief. This announcement is designed to respect diversity and inclusiveness.
