Scheduling Coordinator

Job Summary:

As a Scheduling Coordinator you will play a pivotal role in the day-to-day operations of a rapidly growing home care organization in New Hampshire supporting PCA services. This is a key position within a high-growth team-oriented environment where your work directly impacts both caregivers and clients.

You will be responsible for managing and coordinating caregiver schedules while delivering exceptional service to clients caregivers and internal team members. This role involves creating and adjusting schedules maintaining accurate records addressing client inquiries and ensuring the smooth operation of daily scheduling activities.

Educational/Professional Experience and Knowledge and Abilities:

High school diploma or equivalent; Associate degree preferred
Minimum of 2 years of experience in scheduling and customer service preferably in a home care or healthcare setting
Familiarity with scheduling software and electronic health records (EHR) systems
Experience with HHAeXchange AccessEMR or similar EMR systems is highly preferred
Strong organizational and multitasking abilities
Excellent interpersonal and communication skills
Ability to handle multiple tasks and work under pressure
Proficient in Microsoft Office Suite
Ability to adapt to a dynamic and fast-paced start-up environment
High level of integrity and confidentiality

Responsibilities:

Develop and maintain daily and weekly schedules for staff ensuring all client needs are met
Coordinate caregivers assignments based on client requirements staff availability and skill sets
Adjust schedules as necessary to accommodate changes in client needs or staff availability
Serve as the primary point of contact for clients regarding scheduling and service inquiries
Address client concerns and complaints promptly and professionally ensuring high levels of satisfaction
Communicate schedule changes and updates promptly to both clients and caregivers
Maintain open and effective communication with caregivers regarding scheduling updates and issues
Provide clients and caregivers with timely and accurate information
Maintain accurate and up-to-date scheduling records in the agencys scheduling software
Document all schedule changes and ensure compliance with agency policies and procedures
Track caregiver availability time off requests and other relevant information
Address and resolve scheduling conflicts and last-minute changes efficiently
Work collaboratively with operations and clinical leadership to ensure seamless coordination of care
Provide support to clients and caregivers ensuring satisfaction with scheduling and assignments
Assist with onboarding new caregivers by providing orientation to scheduling procedures
Respond to client inquiries and concerns in a professional and timely manner
Ensure all schedules comply with state regulations and agency policies
Monitor caregiver compliance with scheduled visits and report any deviations
Participate in quality assurance activities and contribute to continuous improvement initiatives
Send outgoing faxes to provider offices as requested
Mail care plan documents and schedules to patients as needed
Assist with answering incoming calls to the office
Participate in an on-call rotation as required

Our Commitment:

We are committed to delivering exceptional care and service ensuring that both our staff and clients experience professionalism respect and responsiveness in every interaction.

Cultivating strong lasting relationships built on trust and respect
Creating an environment where clients feel supported and valued
Delivering consistent high-quality service
Maintaining a culture of accountability communication and teamwork
Supporting staff with the tools and structure needed to succeed