Salesforce Developer (Contact Center)
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Job Location:
Albany, GA - USA
Monthly Salary:
Not Disclosed
Posted on:
4 hours ago
Vacancies:
1 Vacancy
Job Summary
Position Overview
We are seeking a skilled Salesforce Developer to implement and configure the Salesforce Service Cloud solution for a high-volume state call center handling approximately 1 million calls annually. This role will focus on building call scripts automating business processes and integrating with telephony and single sign-on systems.
Key Responsibilities
- Build and customize Salesforce solutions using declarative tools (Flows OmniStudio Validation Rules) and programmatic tools (Apex LWC)
- Configure call scripts for different program areas within Salesforce Service Cloud
- Create flows Apex classes and automation to support agency-specific case management needs
- Integrate Salesforce with other business applications using REST/SOAP APIs Named Credentials and MuleSoft
- Implement an integrated CTI solution using Verizon Virtual Contact Center (VCC)
- Configure secure access via NYS Enterprise Single Sign-On (SSO) solution
- Maintain technical design documentation deployment scripts and configuration guides
- Participate in CI/CD pipelines and sandbox management
- Write and maintain unit tests perform peer reviews and support UAT
Required Qualifications
- 5 years Salesforce development experience (Service Cloud and Experience Cloud preferred)
- Technical Skills: 3 years with APEX Visualforce Lightning Web Components (LWC) and Flow
- Data and amp; Security: 3 years with Salesforce data model security model and public sector solutions
- Case Management: 3 years configuring case management solutions
- Web Technologies: Experience with HTML CSS JavaScript and jQuery
- Integration: 3 years with API integrations and DevOps tools
- Certification: Salesforce Platform Developer Administrator or App Builder Certification (required)
Preferred Qualifications
- Experience with call center CRM implementations (Oracle RightNow Service Cloud)
- Familiarity with NYS CoE guardrails and development standards
- Experience with CTI integration and telephony platforms
Soft Skills
- Strong analytical and problem-solving abilities
- Excellent documentation practices
- Collaborative mindset working with architects business analysts and project managers
