People Operations Manager
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Job Location:
Austin, TX - USA
Monthly Salary:
Not Disclosed
Posted on:
17 hours ago
Vacancies:
1 Vacancy
Job Summary
About CharterUP. CharterUP is transforming the $450 billion group transportation and mobility market with an AI native platform that powers modern charter shuttle and emerging autonomous vehicle operations. Trusted by many Fortune 500 companies CharterUP connects enterprises institutions and event organizers to thousands of bus operators nationwide while increasingly serving as the operating system for large scale shuttle and transit programs across airports campuses industrial sites and major events.
Through real time availability transparent pricing intelligent routing and AI driven dispatch and optimization CharterUP replaces a fragmented and opaque industry with automation accountability and scale.
Why Join Us
- Innovative Impact: Be part of the team thats revolutionizing group travel setting new standards in an industry overdue for change.
- Growth Opportunities: As a hyper growth company and one of the fastest-growing companies recognized by Inc. theres no better time to join our dynamic growth-stage organization.
- Driven Team: Collaborate with some of the most driven minds in tech all while working in a remote-first environment with a tech hub in Austin TX.
- Funding and Stability: Our $60 million Series A funding was just the startwere poised for even greater expansion and you can be part of this exciting journey. CharterUp has achieved this growth profitability and efficiently ensuring long-term stability.
Title: People Operations Manager
Reports to: Director of People Operations
Location: Austin Texas (Remote)
About the Role
As the People Operations Manager you will be responsible for building and scaling the operational infrastructure that powers how our People team runs. This is a highly execution-focused role where you will design implement and optimize the processes systems and workflows that support the full employee lifecycle. Youll be expected to bring structure to ambiguity improve efficiency across the organization and ensure that core People Operations run smoothly and accurately at all times.
Success in this role requires a strong operator mindset. You should be comfortable owning work end-to-end identifying gaps without being prompted and moving quickly to implement solutions that scale. This is an environment where priorities shift expectations are high and the pace is fast. This role is best suited for someone who enjoys building automating and improving systems and who takes pride in delivering high-quality work with minimal oversight.
Responsibilities
Build & Scale People Infrastructure
- Design and implement scalable People Operations processes across onboarding offboarding and the broader employee lifecycle
- Identify inefficiencies and streamline or automate workflows to improve speed and accuracy
- Create and maintain SOPs that drive consistency and clarity across teams
- Build systems and processes that can scale with continued company growth
Execution & Operational Excellence
- Own day-to-day People Operations execution ensuring work is completed accurately and on time
- Manage high-volume workflows with strong attention to detail
- Partner cross-functionally with Talent Acquisition Payroll and Finance to ensure seamless operations
- Ensure nothing falls through the cracks across competing priorities
Compliance & Risk Management
- Maintain compliance across federal state and multi-state employment regulations
- Build and manage processes that ensure audit readiness and reduce risk
- Partner closely with Payroll on compensation benefits and leave of absence administration
Systems Data & Automation
- Own and optimize HR systems (Rippling or similar) ensuring data integrity and usability
- Evaluate and implement tools that improve efficiency and reporting capabilities
- Build reporting and dashboards that support data-driven decision making
- Support QBRs and leadership reporting with clear actionable insights
- Experience using analytical methods tools and concepts to identify design recommend and implement compensation solutions
Employee Lifecycle Operations
- Ensure onboarding and offboarding processes are efficient consistent and well-executed
- Partner with Talent Acquisition to create a smooth transition from candidate to employee
- Manage internal inquiries through ticketing systems ensuring timely and accurate responses
Experience and Expertise
- 5 years of experience in People Operations within a high-growth environment
- Demonstrated experience building and improving processes and systems
- Strong operational mindset with a focus on execution and outcomes
- Experience with HR systems (Rippling is a plus) and a focus on automation
- Solid understanding of compliance and multi-state employment practices
- High attention to detail and ability to manage multiple priorities effectively
- Comfortable operating in a fast-paced environment with evolving priorities
Recruiting Process
- Step 1 - Video interview with Talent Acquisition
- Step 2 - Video interview with the Hiring Manager
- Step 3 - Video interview(s) with other team members
- Offer & reference check
- Welcome aboard!
Global Benefits & Perks at CharterUP
We believe great people can live anywhereand they deserve great benefits too. While offerings may vary slightly by location we prioritize hiring near our hubs in Austin Atlanta Miami and Denver as we grow our global team.
- Remote-First Flexibility: Work from anywhere we hire with built-in flexibility. U.S.-based employees may reside in any of our 19 approved states.
- Comprehensive Health & Wellness: Medical dental and vision insurance mental health support virtual care gym discounts and family-building the U.S. we cover 100% of premiums for employees. International benefits align with local standards.
- Time Off to Recharge: Paid time off so you can truly unplug. U.S.: 15 PTO days (increasing to 20 after 2 years) 8 paid holidays. International policies vary by country.
- Financial Peace of Mind: Company-paid life short-term and long-term disability insurance where available.
- Performance-Driven Culture: Join a fast-moving ambitious and collaborative team that wins together.
- Referral Rewards: Earn bonuses for bringing top talent to the team.
- Planning for the Future: Long-term financial planning support. U.S.: 401(k) plan. International: region-specific savings programs where applicable.
- Top-Tier Tech: Choose a Mac or PC plus monitor keyboard and mouse to hit the ground running.
CharterUP is an Equal Opportunity Employer. We are committed to creating an inclusive accessible and respectful workplace. We consider all qualified applicants without regard to race color religion sex sexual orientation gender identity or expression age national origin ancestry disability medical condition marital status veteran status or any other protected characteristic in accordance with applicable federal state and local laws in the United States and Canada. If you require accommodation during the recruitment process please let us know. CharterUP is committed to providing reasonable accommodations during the hiring process. If you need assistance or an accommodation please contact your recruiter.
Hiring Locations: CharterUP U.S.-based candidates and employees must reside in one of the following states: Arizona California Colorado Florida Georgia Hawaii Mississippi Missouri North Carolina New Hampshire Nevada New York Oklahoma South Dakota Tennessee Texas Utah Washington and Wyoming.
We hire in the U.S. and Canada and are actively expanding our global footprint.
Required Experience:
Manager
Key Skills
About Company
CharterUP partners with the best charter bus providers from across the U.S. Price comparisons, instant quotes, and 24/7 reservation specialists make it easy to quickly reserve a bus. Track your bus in real-time before & during your trip. Passengers and providers can contact us at 1-85 ... View more
