Sr. Technical Account Manager, ES-India Cross Region

AWS Global Services includes experts from across AWS who help our customers design build operate and secure their cloud environments. Customers innovate with AWS Professional Services upskill with AWS Training and Certification optimize with AWS Support and Managed Services and meet objectives with AWS Security Assurance Services. Our expertise and emerging technologies include AWS Partners AWS Sovereign Cloud AWS International Product and the Generative AI Innovation Center. Youll join a diverse team of technical experts in dozens of countries who help customers achieve more with the AWS cloud.

Amazon has built a global reputation for being the most customer-centric company a company that customers from all over the world recognize value and trust for both our products and services. Amazon has a fast-paced environment where we Work Hard Have Fun and Make History.

As an increasing number of enterprises move their critical systems to the cloud AWS India is in need of highly efficient technical consulting talent to help our largest and strategically important customers navigate the operational challenges and complexities of AWS Cloud. We are looking for Technical Consultants to support our customers creative and transformative spirit of innovation across all technologies including Compute Storage Database Data Analytics Application services Networking Server-less and more. This is not a sales role but rather an opportunity to be the principal technical advisor for organizations ranging from start-ups to large enterprises.

As a Senior Technical Account Manager you will be the primary technical point of contact for one or more customers helping to plan debug and oversee ongoing operations of business-critical applications. You will get your hands dirty troubleshooting application network database and architectural challenges using a suite of internal AWS Cloud tools as well as your existing knowledge and toolkits. We are seeking individuals with strong backgrounds in I.T. Consulting and in any of these related areas such as Solution Designing Application and System Development Database Management Big Data and Analytics DevOps Consulting and Media technologies. Knowledge of programming and scripting is beneficial to the role.

Key job responsibilities
Every day will bring new and exciting challenges on the job while you:

* Youll build solutions provide technical guidance and advocate for the customer
* Ensure AWS environments remain operationally healthy whilst reducing cost and complexity
* Develop trusting relationships with customers understanding their business needs and technical challenges
* Using your technical acumen and customer obsession youll drive technical discussions regarding incidents trade-offs and risk management
* Consult with a range of partners from developers through to C-suite executives
* Collaborate with AWS Solutions Architects Business Developers Professional Services Consultants and Sales Account Managers
* With a bias for action youll proactively find opportunities for customers to gain additional value from AWS
* Provide detailed reviews of service disruptions metrics detailed pre-launch planning
* Solve a variety of problems across different customers as they migrate their workloads to the cloud
* Uplift customer capabilities by running workshops brown bag sessions etc.

Watch a short video about life as a Technical Account Manager here: TAM is the centerpiece of value to our Enterprise Support customers. If you wish to be at the forefront of innovation come join us!

A day in the life
As a Senior TAM you will help craft and execute strategies to drive our customers adoption and use of AWS services - including EC2 S3 DynamoDB & RDS databases Lambda Bedrock SageMaker and many more. Your technical acumen and customer-facing skills will enable you to effectively represent AWS within a customers environment and drive discussions with senior leadership regarding incidents trade-offs support and risk management.
You will provide advocacy and strategic technical guidance to help plan and build solutions using best practices and proactively keep your customers AWS environments operationally healthy. The close relationships developed with your customers will allow you to understand their business/operational needs and technical challenges and help them achieve the greatest value from AWS.

About the team
Diverse Experiences
AWS values diverse experiences. Even if you do not meet all of the preferred qualifications and skills listed in the job description we encourage candidates to apply. If your career is just starting hasnt followed a traditional path or includes alternative experiences dont let it stop you from applying.

Why AWS
Amazon Web Services (AWS) is the worlds most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating thats why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.

Inclusive Team Culture
AWS values curiosity and connection. Our employee-led and company-sponsored affinity groups promote inclusion and empower our people to take pride in what makes us unique. Our inclusion events foster stronger more collaborative teams. Our continual innovation is fueled by the bold ideas fresh perspectives and passionate voices our teams bring to everything we do.

Mentorship & Career Growth
Were continuously raising our performance bar as we strive to become Earths Best Employer. Thats why youll find endless knowledge-sharing mentorship and other career-advancing resources here to help you develop into a better-rounded professional.

Work/Life Balance
We value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home which is why we strive for flexibility as part of our working culture. When we feel supported in the workplace and at home theres nothing we cant achieve.

- 10 years of hands-on infrastructure troubleshooting systems administration networking DevOps or applications development experience
- Knowledge of of cloud based architecture cloud services and experience in customer facing roles
- 5 years of design/implementation/operations/consulting with distributed applications experience
- 5 years of technical engineering experience
- Bachelors degree in computer science IT math or equivalent or experience in a STEM field equivalent to a four year degree
- Experience in external enterprise customer-facing role as a technical lead with strong oral and written communication skills presenting to both large and small audiences
- Experience in a 24x7 operational services or support environment

- Experience in internal enterprise or external customer-facing environment as a technical lead
- Experience with AWS services or other cloud offerings
- Experience in one or more of the following areas: software design or development content distribution/CDN scripting/automation database architecture IP networking IT security BigData/Hadoop/Spark operations management service oriented architecture

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process including support for the interview or onboarding process please visit for more information. If the country/region youre applying in isnt listed please contact your Recruiting Partner.