Application Support
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Job Location:
Monthly Salary:
Posted on:
4 hours ago
Vacancies:
1 Vacancy
Job Summary
Core Responsibilities
- Client Triage & Resolution: Serve as the primary point of contact for external counterparties. You will take end-to-end ownership of support tickets ensuring timely resolution and a high standard of client satisfaction.
- System Readiness & Monitoring: Execute critical morning checks to verify application stability before market open. Proactively monitor platform health throughout the day to preempt potential issues.
- Incident Management: Rapidly identify troubleshoot and escalate platform incidents. You will collaborate with product and engineering teams to drive root-cause analysis and ensure swift system recovery.
- Operational Excellence: Lead internal projects to enhance log collection tools optimize alerting systems and maintain comprehensive platform documentation within the Atlassian suite (Jira/Confluence).
Qualifications & Requirements
- Experience: 36 years of professional experience in Application Support IT or Financial Services.
- Communication: Exceptional client-facing skills with the ability to manage external stakeholders professionally. Fluency in written and spoken English is essential.
- Technical Proficiency:
- SQL: Strong ability to write queries for database investigation and data extraction.
- Linux: Solid command of the Linux CLI for navigating servers and analyzing logs.
- Preferred Skills: Exposure to Python scripting FIX connectivity or log aggregation tools such as Kibana or Splunk.
- Mindset: A methodical problem-solver who can track complex issues to completion while building trusted partnerships with clients.
Schedule & Logistics
- Shift Patterns: This role operates on a rotating basis:
- Early Shift: 08:00 17:00
- Late Shift: 10:30 19:30
- Public Holidays: Occasional coverage of Hong Kong public holidays is required managed through a fair internal team rotation.
