Desktop Support Engineer Roanoke VA
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Job Location:
Roanoke, VA - USA
Monthly Salary:
Not Disclosed
Posted on:
12 hours ago
Vacancies:
1 Vacancy
Job Summary
Desktop Support Engineer Roanoke
- Contract
- Roanoke
- $Up to: $34/Hourly
Refer & Earn $1000 View Referral Details
Job Number
ITTVT2172793
JOB DESCRIPTION
full-time Desktop Support Engineer in support of our nationally recognized Consumer and Commercial Electronic R&D client in Roanoke VA. This is a professional banking setting with a high touch and executive level user community. This role requires great customer service skills. Responsibilities:
- Configure install and test hardware components hardware deployment replacements
- Manage hardware and software service-related issues for end-users to prevent escalation working in the ServiceNow Ticketing System
- Providing cross-divisional troubleshooting by updating and maintaining tickets
- Reimaging PCs backing up and restoring user data
- Installing and validating correct software versions on devices and confirm functionality
- Utilize Wells utilities to troubleshoot end-user machine functionality
- Documenting service events accurately in work orders and ticketing systems
- 3-5 years of experience providing software/hardware support server cisco technology knowledge in a professional setting
- Proficiency with troubleshooting/supporting MS office suite of applications including MS Teams outlook and WinOS.
- Prior experience Assisting with administration of Virtual/Desktop/Laptop Management and infrastructure applications including VDI patch management encryption technologies Anti-virus incident/Request management
- Previous experience working in ServiceNow (a plus) ticketing system or similar
- Proficient in backing users data recovering data and reimaging users devices both remotely and at users desk.
- Strong customer communication and service skills
- Knowledge of two factor authentication
- Must be able to work independently in a fast pace high profile environment
