Senior Software Engineer

New York City, NY - USA

Monthly Salary: Not Disclosed

Posted on: 8 hours ago

Vacancies: 1 Vacancy

Job Summary

Company is the leading conversational AI platform empowering every brand to deliver concierge customer experience. Our AI agents provide intelligent human-like responses across chat email and voice resolving millions of customer inquiries across every language and at any time.

Since coming out of stealth Company has experienced rapid growth. We partner with industry leaders like Hertz Eventbrite Duolingo Oura Bilt Curology and Samsara to redefine customer experience at scale. Weve raised over $200M from Bain Capital Ventures Accel a16z BOND Capital A* Elad Gil and notable angels such as the founders of Box Airtable Rippling Okta Lattice and Klaviyo.

Were an in-office company driven by a shared commitment to excellence and velocity. Our valuescustomers are everything relentless momentum winners mindset and stronger togethershape how we work and grow as a team.

About the Voice Agent Team Role and Responsibilities

The Voice Agent team builds the real-time systems that allow agents to carry natural conversations across our omnichannels (phone web mobile etc). We work across speech understanding audio streaming synthesis quality and the voice specific execution logic that enables timing pacing and responsive dialogue.

Our systems must remain accurate responsive and stable at scale. Voice is one of the most technically challenging surfaces in conversational AI and our small team owns this entire capability end-to-end.

As a Senior Software Engineer focused on Voice Agent you will design and improve the systems that power the companys live voice agents. You will work across streaming audio transcription synthesis timing and real-time orchestration.

You will collaborate closely with Research to bring new models to production with Infra to optimize performance and with Product to unlock new conversational capabilities.

Build the real time voice runtime that powers natural customer conversations
Improve speech understanding and synthesis quality while keeping latency low
Design systems that manage timing interruptions and streaming audio reliably
Create tools that make voice interactions easy to debug test and observe at scale

About the Insights Team Role and Responsibilities

The Insights team builds the product surfaces that help companies understand the conversations their AI agents have with customers. We create tools that uncover customer intents highlight gaps in agent behavior analyze voice of customer patterns and guide teams toward writing better AOPs and improving overall agent quality.

The team owns products like Insights Watchtower Suggestions and AskAI. We focus on clear explanations intuitive visualizations and workflows that allow users to understand and act on information quickly.

This product area has a significant opportunity to shape how customers learn from their data and improve their agents.

As a Senior Software Engineer on the Insights team you will design and build the user facing tools that turn conversations into meaningful understanding. You will work across backend and frontend surfaces to deliver intuitive experiences that help CX teams APMs and product leaders diagnose issues discover new intents and understand customer sentiment.

This role is ideal for engineers who love building polished product experiences supported by strong analytical logic. You will solve ambiguous product problems and work closely with design PM and Agent Engineering to define how insight generation should feel inside Company.

Build user-facing features that help teams understand customer intents sentiment and voice of customer signals
Design intuitive visualizations and workflows that help APMs and CX teams write better AOPs and identify improvement opportunities
Create tools that highlight gaps in agent behavior explain performance issues and surface actionable recommendations
Build product experiences that make it simple to explore conversations and understand why agents behave the way they do
Work across the stack to deliver fast reliable and polished insights products that customers rely on daily

About the Agent Orchestration Team Role and Responsibilities

The Agent Orchestration team builds the core execution layer that powers every agent interaction. This includes the systems responsible for coordinating model reasoning evaluating agent behavior and ensuring that agents behave reliably in real customer environments.

We focus on correctness reliability and speed. Our work shapes how Company agents plan decide and take actions across millions of interactions.

As a Senior Software Engineer on the Agent Orchestration team you will design and build the systems that determine how agents operate under real world conditions. You will own complex distributed systems challenges and create foundations that help teams improve agent performance reliability and quality.

You will have significant autonomy direct impact and the ability to shape the architecture behind one of the most advanced agent platforms in the world.

Build the execution engine that powers intelligent agents at scale
Design systems that coordinate model reasoning and actions while staying fast and correct
Improve reliability through better testing observability and safeguards
Build foundations that help teams evaluate and improve agent behavior safely and continuously

Your background looks something like this

5 years of experience building production systems
Proficiency in Python or Typescript and comfort with asynchronous programming
Strong debugging skills across complex technical stacks

Visa Sponsorship is Available.